Accounts Receivable & Credit Analyst

Impact Business Group; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Impact Business Group seeks an experienced Accounts Receivable & Credit Analyst to manage customer accounts and resolve payment discrepancies within a high-volume AR environment.

The role supports collection activities, evaluates credit risk from financial statements, and collaborates with sales, service, and finance teams to maintain cash flow and minimize risk. Strong Excel and ERP experience are required.

Qualifications

• 3+ years of experience in a high-volume Accounts Receivable, Credit, Collections, or Finance environment.
• High school diploma or GED required.
• Intermediate proficiency in Microsoft Office, particularly Excel.
• Experience with ERP systems, preferably Oracle or a comparable platform.
• Strong analytical skills with the ability to evaluate financial information and resolve account discrepancies.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work collaboratively with sales, customer service, finance, and management teams.
• Detail-oriented with a focus on accuracy and timely resolution of balances.

Responsibilities

• Manage assigned accounts receivable balances, ensuring accounts remain current and outstanding issues are resolved promptly.
• Review payment discrepancies, investigate short payments, and resolve customer billing disputes.
• Proactively monitor customer accounts and online portals to identify and resolve issues before invoices become past due.
• Partner with sales, customer service, and other internal departments to address account discrepancies and collection concerns.
• Monitor customer accounts on credit hold, adding or removing holds as appropriate.
• Maintain positive working relationships with customers, dealers, and internal stakeholders.
• Escalate collection issues to sales leadership and senior management when necessary to accelerate payment resolution.
• Meet established departmental collection goals, performance metrics, and productivity expectations.
• Provide customers with invoice copies, credit memos, account statements, and other financial documentation as requested.
• Analyze customer credit data and financial statements to assess creditworthiness and determine potential financial risk.
• Prepare credit analysis reports and provide recommendations regarding credit limits and account status.
• Identify opportunities to improve accounts receivable processes, collection efficiency, and overall cash flow.

Skills

Analytical skills

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or GED

Tools

Excel

Oracle ERP

Job description

Our client, an established organization, is seeking an experienced Accounts Receivable & Credit Analyst to join their finance team. This position is responsible for managing customer accounts, resolving payment discrepancies, supporting collection activities, and evaluating customer credit risk. The ideal candidate will have experience in a high-volume accounts receivable environment, strong analytical and problem-solving skills, and the ability to communicate effectively with customers and internal departments.

Key Responsibilities

• Manage assigned accounts receivable balances, ensuring accounts remain current and outstanding issues are resolved promptly.
• Review payment discrepancies, investigate short payments, and resolve customer billing disputes.
• Proactively monitor customer accounts and online portals to identify and resolve issues before invoices become past due.
• Partner with sales, customer service, and other internal departments to address account discrepancies and collection concerns.
• Monitor customer accounts on credit hold, adding or removing holds as appropriate.
• Maintain positive working relationships with customers, dealers, and internal stakeholders.
• Escalate collection issues to sales leadership and senior management when necessary to accelerate payment resolution.
• Meet established departmental collection goals, performance metrics, and productivity expectations.
• Provide customers with invoice copies, credit memos, account statements, and other financial documentation as requested.
• Analyze customer credit data and financial statements to assess creditworthiness and determine potential financial risk.
• Prepare credit analysis reports and provide recommendations regarding credit limits and account status.
• Identify opportunities to improve accounts receivable processes, collection efficiency, and overall cash flow.

Qualifications

• 3+ years of experience in a high-volume Accounts Receivable, Credit, Collections, or Finance environment.
• High school diploma or GED required.
• Intermediate proficiency in Microsoft Office, particularly Excel.
• Experience working with ERP systems, preferably Oracle or a comparable platform.
• Strong analytical skills with the ability to evaluate financial information and resolve account discrepancies.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work collaboratively with sales, customer service, finance, and management teams.
• Detail-oriented with a focus on accuracy, follow-through, and timely resolution of outstanding balances.

Preferred Qualifications

• Experience performing customer credit reviews and financial risk assessments.
• Familiarity with credit holds, payment disputes, and commercial collections processes.
• Experience managing a large portfolio of customer accounts in a fast-paced environment.
• Understanding of accounts receivable aging reports, cash flow, and credit management best practices.