Accounts Receivable Collections Specialist

Fortune Fish & Gourmet; Riverside (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Fortune Fish & Gourmet seeks an Accounts Receivable Collections Specialist to manage customer accounts and ensure timely invoicing collections while maintaining precise financial records.

The role requires strong negotiation and communication skills to resolve disputes, establish payment plans, and maintain positive customer relationships across a broad portfolio.

Qualifications

• At least three years of AR/collections experience.
• Proven negotiation skills to secure payment arrangements.
• Strong time management and prioritization capabilities.
• Proficient with Excel; familiarity with Dynamics BC is a plus.

Responsibilities

• Conduct high-volume outbound collection calls and negotiate payment resolutions with customers.
• Maintain customer accounts and relationships.
• Investigate and resolve payment disputes, deduction issues and account discrepancies.
• Monitor customer payment trends and identify potential collection risks.
• Ensure accurate documentation of customer communications, payment commitments and collection activities within the ERP system.
• Work with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Other duties as assigned by the Collections Supervisor.

Skills

Negotiation

Excel

Dynamics 365 BC

Communication

Teamwork

Tools

Microsoft Office

Microsoft Dynamics 365 BC

Job description

Summary Of Position

The Accounts Receivable Collections Specialist is responsible for managing customer accounts, ensuring timely collection of outstanding invoices and maintaining accurate financial records. This role requires strong verbal communication and negotiation skills to effectively collect outstanding balances, resolve disputes and establish payment arrangements through direct customer contact. The ideal candidate will have experience working with a vast portfolio of business relationships, possess exceptional attention to detail and demonstrate the ability to balance collection objectives while maintaining positive customer relationships.

Summary Of Position

The Accounts Receivable Collections Specialist is responsible for managing customer accounts, ensuring timely collection of outstanding invoices and maintaining accurate financial records. This role requires strong verbal communication and negotiation skills to effectively collect outstanding balances, resolve disputes and establish payment arrangements through direct customer contact. The ideal candidate will have experience working with a vast portfolio of business relationships, possess exceptional attention to detail and demonstrate the ability to balance collection objectives while maintaining positive customer relationships.

Responsibilities

• Conduct high-volume outbound collection calls and negotiate payment resolutions with customers.
• Maintain customer relationships and manage customer accounts.
• Investigate and resolve payment disputes, deduction issues and account discrepancies.
• Monitor customer payment trends and identify potential collection risks.
• Ensure accurate documentation of customer communications, payment commitments and collection activities within the ERP system.
• Work with the Sales Department to ensure AR activities are compliant with established protocol.
• Provide reporting to the Collections Supervisor.
• Assist with year-end audits.
• Other duties as assigned by the Collections Supervisor.

Minimum Requirements

• Experience- At least three years of relevant Accounts Receivable, Collections, Credit or related accounting experience.
• Negotiation Skills – Demonstrated success negotiating payment arrangements and resolving collection issues through direct customer phone contact.
• Work ethic – Strong sense of urgency and ability to manage multiple priorities while meeting critical deadlines.
• Technical: Excellent working knowledge of Microsoft Office products required, especially Excel, Word, and Outlook. Experience with an Microsoft Dynamics Business Central a plus.
• Teamwork: Strong interpersonal skills required in order to function within the accounting team.
• A combination of the above will also be considered

Fortune Fish & Gourmet is an equal opportunity employer.