SR Quality Supervisor

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 52,000 - 78,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Lake Orion, Michigan, is seeking a hands-on Quality Supervisor to lead quality processes in a high-volume warehouse environment.

You will drive continuous improvement, ensure compliance with customer quality requirements, and partner with Operations, Materials, Maintenance, and Customer teams to resolve issues. The role focuses on audits, inspections, corrective actions, and data-driven improvements to maintain high quality and service for GM operations and

Qualifications

• 2+ years of leadership in quality, warehousing, manufacturing, automotive, or logistics operations
• Audits, inspections, and root cause investigations experience
• Strong understanding of quality systems, corrective actions, and process improvement methodologies
• Experience in high-volume manufacturing or automotive environments preferred
• Knowledge of customer quality requirements and continuous improvement practices
• Excellent communication and leadership abilities

Responsibilities

• Supervise daily quality activities across warehouse and production support operations
• Lead quality inspections, audits, and corrective action processes
• Investigate quality concerns, customer complaints, inventory discrepancies, and non-conformance issues
• Analyze quality data and identify trends, root causes, and improvement opportunities
• Develop and implement corrective and preventive action plans
• Monitor KPIs related to quality performance and customer satisfaction
• Conduct employee training on quality standards, procedures, and customer expectations

Skills

Leadership

Audits

Quality systems

Data analysis

Problem solving

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Quality reporting systems

WMS

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area.

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third-party logistics (3PL) provider offering customized supply chain solutions across North America. Through experienced leadership, proven operational processes, and advanced technology, LINC delivers warehousing, transportation, inventory management, sequencing, and value-added logistics services for some of the world's largest manufacturers.

This position is based in Lake Orion, Michigan, supporting General Motors operations within a high-volume warehouse environment focused on pick and pack, sequencing, inventory management, and material flow. We are seeking a hands-on Quality Supervisor to lead quality processes, drive continuous improvement initiatives, and ensure compliance with customer and company quality standards.

Responsibilities

• Supervise daily quality activities across warehouse and production support operations
• Ensure compliance with customer quality requirements, operating procedures, and work instructions
• Lead quality inspections, audits, and corrective action processes
• Investigate quality concerns, customer complaints, inventory discrepancies, and non-conformance issues
• Analyze quality data and identify trends, root causes, and improvement opportunities
• Develop and implement corrective and preventive action plans
• Partner with Operations, Materials, Maintenance, and Customer teams to resolve quality-related issues
• Monitor KPIs related to quality performance, customer satisfaction, accuracy, and process compliance
• Conduct employee training on quality standards, procedures, and customer expectations
• Ensure all quality documentation, reports, and records are maintained accurately
• Support new program launches, process changes, and continuous improvement initiatives
• Lead internal audits and assist with customer audits as required
• Provide coaching, performance management, and development for quality team members
• Promote a culture focused on accountability, quality, safety, and customer service

Qualifications

• 2+ years of leadership experience in quality, warehousing, manufacturing, automotive, or logistics operations
• Previous experience conducting audits, inspections, and root cause investigations
• Strong understanding of quality systems, corrective actions, and process improvement methodologies
• Experience supporting high-volume manufacturing or automotive operations preferred
• Knowledge of customer quality requirements and continuous improvement practices
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and leadership abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, quality reporting systems, and warehouse management systems
• Strong attention to detail and commitment to process compliance
• Bachelor's degree preferred but not required

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.