Quality Supervisor

Universal Logistics Holdings, Inc.; Lake Orion (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., in Lake Orion, Michigan, seeks a hands-on Quality Supervisor to lead quality processes in a high-volume warehouse. You will drive continuous improvement, ensure compliance with quality standards, and mentor the quality team.

Responsibilities include supervising daily quality activities, audits, data analysis, corrective actions, and collaboration with Operations, Materials, and Customer teams to maintain

Qualifications

• 2+ years of leadership experience in quality, warehousing, manufacturing, automotive, or logistics operations.
• Audits, inspections, and root cause investigations experience.
• Quality systems, corrective actions, and process improvement knowledge.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and leadership abilities.

Responsibilities

• Supervise daily quality activities across warehouse and production support operations
• Ensure compliance with customer quality requirements, operating procedures, and work instructions
• Lead quality inspections, audits, and corrective action processes
• Investigate quality concerns, customer complaints, inventory discrepancies, and non-conformance issues
• Analyze quality data and identify trends, root causes, and improvement opportunities
• Develop and implement corrective and preventive action plans
• Partner with Operations, Materials, Maintenance, and Customer teams to resolve quality-related issues
• Monitor KPIs related to quality performance, customer satisfaction, accuracy, and process compliance
• Conduct employee training on quality standards, procedures, and customer expectations
• Ensure all quality documentation, reports, and records are maintained accurately
• Support new program launches, process changes, and continuous improvement initiatives
• Lead internal audits and assist with customer audits as required
• Provide coaching, performance management, and development for quality team members
• Promote a culture focused on accountability, quality, safety, and customer service

Job description

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third-party logistics (3PL) provider offering customized supply chain solutions across North America. Through experienced leadership, proven operational processes, and advanced technology, LINC delivers warehousing, transportation, inventory management, sequencing, and value-added logistics services for some of the world's largest manufacturers.

This position is based in Lake Orion, Michigan, supporting General Motors operations within a high-volume warehouse environment focused on pick and pack, sequencing, inventory management, and material flow. We are seeking a hands-on Quality Supervisor to lead quality processes, drive continuous improvement initiatives, and ensure compliance with customer and company quality standards.

Responsibilities

• Supervise daily quality activities across warehouse and production support operations
• Ensure compliance with customer quality requirements, operating procedures, and work instructions
• Lead quality inspections, audits, and corrective action processes
• Investigate quality concerns, customer complaints, inventory discrepancies, and non-conformance issues
• Analyze quality data and identify trends, root causes, and improvement opportunities
• Develop and implement corrective and preventive action plans
• Partner with Operations, Materials, Maintenance, and Customer teams to resolve quality-related issues
• Monitor KPIs related to quality performance, customer satisfaction, accuracy, and process compliance
• Conduct employee training on quality standards, procedures, and customer expectations
• Ensure all quality documentation, reports, and records are maintained accurately
• Support new program launches, process changes, and continuous improvement initiatives
• Lead internal audits and assist with customer audits as required
• Provide coaching, performance management, and development for quality team members
• Promote a culture focused on accountability, quality, safety, and customer service

Qualifications

• 2+ years of leadership experience in quality, warehousing, manufacturing, automotive, or logistics operations
• Previous experience conducting audits, inspections, and root cause investigations
• Strong understanding of quality systems, corrective actions, and process improvement methodologies
• Experience supporting high-volume manufacturing or automotive operations preferred
• Knowledge of customer quality requirements and continuous improvement practices
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and leadership abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, quality reporting systems, and warehouse management systems
• Strong attention to detail and commitment to process compliance
• Bachelor's degree preferred but not required