Sr. Program Services Manager- Vizient Reserve (Healthcare)

Vizient; Chicago (IL); Hybrid; USD 89,000 - 156,000; Full time

Job summary

Vizient is seeking a senior program leader to drive cross-functional execution across the Assurance portfolio. You will translate strategy into client-focused initiatives, launches, and compliance across multiple programs.

The role requires healthcare or supply chain experience, strong Excel and communication skills, and willingness to travel. Office locations include Chicago, Irving, and Centennial with a hybrid schedule (3 days onsite).

Qualifications

• 5+ years of relevant experience required.
• Experience in healthcare or supply chain required.
• Willingness to travel.
• Onsite hybrid role: 3 days a week in the office.

Responsibilities

• Drive program leadership across Vizient Assurance portfolio from strategy to execution.
• Coordinate with client programs, launches, implementation, contracting, and compliance.
• Analyze data to identify gaps and opportunities to improve client value.
• Develop materials and trainings for clients and internal teams.
• Manage client and supplier inquiries, orders, and escalations.
• Maintain dashboards, trackers, and performance metrics for program execution.
• Support broader Assurance program execution, including data collection and automation.
• Identify opportunities for additional services and advisory work.
• Suggest improvements to processes and tools to scale operations.

Skills

Excel proficiency

Communication skills

Education

Relevant degree preferred

Tools

Microsoft Excel

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will provide broad program leadership across the Assurance portfolio, translating strategy into execution across client programs, new solution launches, implementation, contracting, compliance, and emerging business priorities. You will connect cross-functional teams, drive execution, resolve operational gaps, and develop scalable processes that strengthen program performance and client value. Hybrid work schedule- 3 days onsite.

Responsibilities

• Drive client enrollment, onboarding, participation, and compliance across Vizient Reserve programs, including pharmacy and new categories.
• Analyze client purchasing and participation data to identify compliance gaps, conversion opportunities, and recommended action plans.
• Support category launches, client expansion, and program adoption by coordinating with suppliers, field teams, contracting, sourcing, analytics, and marketing.
• Develop presentations, training, webinars, FAQs, talking points, and other program materials to educate clients and internal teams.
• Manage client and supplier inquiries, ordering challenges, product access, shortages, substitutions, allocations, and escalations.
• Maintain program trackers, dashboards, pipeline reports, compliance records, and performance metrics to monitor program execution.
• Support Reserve, Critical Supplies Management, and broader Assurance program execution, including data collection and automation initiatives.
• Manage ongoing client relationships and identify opportunities for additional services, category participation, and advisory work.
• Recommend improvements to program processes, tools, communications, and client experience to support scalability and effectiveness.

Qualifications

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience in healthcare or supply chain required.
• Ability to translate business needs into innovative, actionable plans and new service offerings that advance business objectives.
• Strong proficiency in Microsoft Excel required.
• Experience in a group purchasing organization (GPO) environment preferred.
• Excellent verbal, written, and presentation skills.
• Willingness to travel.
• Position Onsite Hybrid 3 days a week. Office locations include- Irving TX, Centennial CO and Chicago IL.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.