Sr. Program Services Manager- Vizient Reserve (Healthcare)

Vizient; Irving (TX); Hybrid; USD 89,000 - 156,000; Full time

Job summary

Vizient is seeking a senior program leader to oversee the Assurance portfolio, translating strategy into execution across client programs, launches, and compliance. This role connects cross-functional teams to drive value, optimize processes, and strengthen client outcomes.

With 5+ years in healthcare or supply chain, you will develop scalable solutions, maintain dashboards, and manage relationships across clients and suppliers.

Qualifications

• Relevant degree preferred.
• 5+ years of relevant experience.
• Experience in healthcare or supply chain.
• Ability to translate business needs into actionable plans and new service offerings.
• Excellent verbal, written, and presentation skills.
• Willingness to travel.
• Onsite Hybrid 3 days a week; office locations Irving TX, Centennial CO, Chicago IL.

Responsibilities

• Drive program leadership across the Assurance portfolio, translating strategy into execution across client programs, launches, implementation, contracting, and compliance.
• Analyze client purchasing and participation data to identify compliance gaps and opportunities.
• Support category launches, client expansion, and program adoption by coordinating with suppliers, field teams, contracting, sourcing, analytics, and marketing.
• Develop presentations, training, webinars, FAQs, and talking points to educate clients and internal teams.
• Manage client and supplier inquiries, ordering challenges, product access, shortages, substitutions, allocations, and escalations.
• Maintain program trackers, dashboards, pipeline reports, compliance records, and performance metrics.
• Support Reserve, Critical Supplies Management, and broader Assurance program execution, including data collection and automation initiatives.
• Manage ongoing client relationships and identify opportunities for additional services.

Skills

Excel proficiency

Education

Relevant degree preferred

Tools

Microsoft Excel

Job description

Excited to grow your career?

We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Our people make all the difference in our success.

Summary:

In this role, you will provide broad program leadership across the Assurance portfolio, translating strategy into execution across client programs, new solution launches, implementation, contracting, compliance, and emerging business priorities. You will connect cross-functional teams, drive execution, resolve operational gaps, and develop scalable processes that strengthen program performance and client value. Hybrid work schedule- 3 days onsite.

Responsibilities:

• Drive client enrollment, onboarding, participation, and compliance across Vizient Reserve programs, including pharmacy and new categories.
• Analyze client purchasing and participation data to identify compliance gaps, conversion opportunities, and recommended action plans.
• Support category launches, client expansion, and program adoption by coordinating with suppliers, field teams, contracting, sourcing, analytics, and marketing.
• Develop presentations, training, webinars, FAQs, talking points, and other program materials to educate clients and internal teams.
• Manage client and supplier inquiries, ordering challenges, product access, shortages, substitutions, allocations, and escalations.
• Maintain program trackers, dashboards, pipeline reports, compliance records, and performance metrics to monitor program execution.
• Support Reserve, Critical Supplies Management, and broader Assurance program execution, including data collection and automation initiatives.
• Manage ongoing client relationships and identify opportunities for additional services, category participation, and advisory work.
• Recommend improvements to program processes, tools, communications, and client experience to support scalability and effectiveness.

Qualifications:

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience in healthcare or supply chain required.
• Ability to translate business needs into innovative, actionable plans and new service offerings that advance business objectives.
• Strong proficiency in Microsoft Excel required.
• Experience in a group purchasing organization (GPO) environment preferred.
• Excellent verbal, written, and presentation skills.
• Willingness to travel.
• Position Onsite Hybrid 3 days a week. Office locations include- Irving TX, Centennial CO and Chicago IL.

Career Framework:

Professional - Senior Associate (P3)

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers