Sr. Program Services Manager- Vizient Reserve (Healthcare)

Vizient, Inc.; Chicago (IL); Hybrid; USD 89,000 - 156,000; Full time

Benefits offered by this job

Incentive eligible

Job summary

Vizient, Inc. is seeking a program leader to drive assurance initiatives across client programs, launches, implementation, and contracting. The role connects cross-functional teams to execute strategy, close operational gaps, and build scalable processes that enhance client value.

The position is onsite hybrid (3 days on site) with travel as needed. You will develop materials, manage dashboards, and support ongoing program execution for Vizient Reserve and related areas.

Qualifications

• Preferred degree; relevant experience required.
• 5+ years of relevant experience in healthcare or supply chain.
• Strong Excel proficiency and data analysis skills.
• Excellent verbal, written, and presentation abilities.

Responsibilities

• Lead cross-functional program delivery across client initiatives, launches, implementation, contracting, and compliance.
• Analyze client data to identify compliance gaps and opportunities.
• Coordinate with suppliers, field teams, contracting, sourcing, analytics, and marketing.
• Create trainings, FAQs, talking points, and program materials for clients and internal teams.
• Manage client inquiries, orders, shortages, substitutions, and escalations.

Skills

Excel

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree preferred

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will provide broad program leadership across the Assurance portfolio, translating strategy into execution across client programs, new solution launches, implementation, contracting, compliance, and emerging business priorities. You will connect cross-functional teams, drive execution, resolve operational gaps, and develop scalable processes that strengthen program performance and client value. Hybrid work schedule- 3 days onsite.

Responsibilities

• Drive client enrollment, onboarding, participation, and compliance across Vizient Reserve programs, including pharmacy and new categories.
• Analyze client purchasing and participation data to identify compliance gaps, conversion opportunities, and recommended action plans.
• Support category launches, client expansion, and program adoption by coordinating with suppliers, field teams, contracting, sourcing, analytics, and marketing.
• Develop presentations, training, webinars, FAQs, talking points, and other program materials to educate clients and internal teams.
• Manage client and supplier inquiries, ordering challenges, product access, shortages, substitutions, allocations, and escalations.
• Maintain program trackers, dashboards, pipeline reports, compliance records, and performance metrics to monitor program execution.
• Support Reserve, Critical Supplies Management, and broader Assurance program execution, including data collection and automation initiatives.
• Manage ongoing client relationships and identify opportunities for additional services, category participation, and advisory work.
• Recommend improvements to program processes, tools, communications, and client experience to support scalability and effectiveness.

Qualifications

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience in healthcare or supply chain required.
• Ability to translate business needs into innovative, actionable plans and new service offerings that advance business objectives.
• Strong proficiency in Microsoft Excel required.
• Experience in a group purchasing organization (GPO) environment preferred.
• Excellent verbal, written, and presentation skills.
• Willingness to travel.
• Position Onsite Hybrid 3 days a week. Office locations include- Irving TX, Centennial CO and Chicago IL.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.