Professional Services Manager

Ladders; United States; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Comprehensive health benefits

403(b) retirement plan

Generous paid time off

Professional development opportunities

Flexible remote work

Job summary

Ladders seeks a Professional Services Manager to guide multi-institution software initiatives from scope to delivery, ensuring clear milestones, disciplined execution, and proactive risk management in a remote US setting.

You will translate project status for both technical and non-technical audiences and lead facilitation and updates to keep programs aligned amid shifting priorities.

Qualifications

• Bachelor's degree or higher in CS, engineering, or related field preferred.
• 7+ years of progressive IT experience.
• PMP certification required; Agile/Scrum experience preferred.

Responsibilities

• Define project scope, deliverables, and milestones with stakeholders.
• Develop and maintain project plans, timelines, and risk mitigation strategies.
• Monitor project progress across workstreams and initiate corrective actions as needed.
• Serve as the primary point of contact for partner institution staff and build productive relationships.
• Facilitate team meetings to ensure stakeholder engagement and progress tracking.
• Navigate inter-institutional dynamics with discretion to maintain project alignment.
• Prepare and deliver project updates tailored to diverse audiences.

Skills

IT project management

Agile & Scrum

Stakeholder communication

PMP certification

Education

Bachelor's degree or higher in CS/Engineering

PMP Certification

Job description

For our client, we are seeking a Professional Services Manager to join the team of a leader in the Education, Government & Non-Profit space.

This role will guide complex, multi-institutional software initiatives from scope definition through delivery, ensuring clear milestones, disciplined execution, and proactive risk management. The Professional Services Manager will serve as a trusted partner to stakeholders across institutions, keeping projects aligned amid shifting priorities and operational constraints. Success in this role will require strong communication, polished facilitation, and the ability to translate project status into updates that resonate with both technical and non-technical audiences.

Location: Remote

Compensation: $150,000 – $175,000 annually

Responsibilities

• Define project scope, deliverables, and milestones with stakeholders
• Develop and maintain project plans, timelines, and risk mitigation strategies
• Monitor project progress across workstreams and initiate corrective actions as needed
• Serve as the primary point of contact for partner institution staff and build productive relationships
• Facilitate team meetings to ensure stakeholder engagement and progress tracking
• Navigate inter-institutional dynamics with discretion to maintain project alignment
• Prepare and deliver project updates tailored to diverse audiences

Qualifications

• Bachelor's degree or higher in computer science, engineering, or a related field strongly preferred
• 7+ years of progressive experience in IT roles
• Experience managing multi-institutional software development projects under variable constraints
• Project Management Professional (PMP) Certification required
• Familiarity with software development methodologies including Agile and Scrum

Benefits

• Comprehensive health benefits including medical and dental coverage
• Retirement savings programs such as a 403(b) plan
• Generous paid time off policies
• Professional development opportunities and resources
• Flexible working conditions, primarily remote with infrequent in-person requirements

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.