Sr Product Manager, Loyalty Program

Perfict; San Francisco (CA); On-site; USD 82,656 - 89,544; Full time

Job summary

A leading retail technology company is seeking a Sr Product Manager for their Loyalty Program in San Francisco. This long-term contract role requires a strong understanding of both in-store and online retail technologies, product management experience, and the ability to integrate various systems. The ideal candidate possesses excellent communication skills and a strategic mindset to enhance customer loyalty initiatives.

Qualifications

• 5 years of product management experience in retail tech.
• Strong understanding of retail technology stack.
• Excellent communication and presentation skills.

Responsibilities

• Develop the vision and roadmap for the loyalty program.
• Integrate loyalty programs with POS and eCommerce systems.
• Analyze large datasets for customer insights.

Skills

Product management in retail technology

Knowledge of Point-of-Sale Systems

Experience with eCommerce platforms

Understanding of Inventory and Order Management Systems

Familiarity with in-store technology

Expertise in CRM and Loyalty Platforms

Proficiency with SQL and analytics software

Experience in financial modeling

Understanding of API integrations

Strategic thinking

Excellent communication and negotiation skills

Job description

Base pay range

$60.00/hr - $65.00/hr

Role: Sr Product Manager, Loyalty Program

Duration: Long term contract

Responsibilities

• 5 years of product management in a retail technology organization
• Strong understanding of modern retail technology stack, including:
• Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online.
• eCommerce Platforms: Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them.
• Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment.
• In-Store Technology: Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience.
• CRM & Loyalty Platforms: Expertise in CRM software; ability to segment customers, track behavior, and manage loyalty programs.
• Analytics: Proficiency with SQL, Tableau, or other analytics software to analyze large datasets, including customer purchase history and engagement metrics.
• Financial Modeling: Experience creating financial projections, assessing ROI, and managing budgets.
• API Integrations: Understanding of APIs connecting POS, eCommerce, and loyalty systems to support omnichannel experiences.
• Experience in ecommerce domain, supporting customer loyalty programs
• Able to think strategically to develop a long-term vision and roadmap for the loyalty program aligned with business goals
• Excellent communication, negotiation, and presentation skills to articulate product strategies to stakeholders (senior leadership, engineering, marketing, and sales)

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Retail and Retail Apparel and Fashion