Principal, Product Management - Loyalty Execution Platform

Epsilon; Chicago (IL); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

flexible time off

paid holidays

paid sick time

parental leave

childcare and elder care assistance

adoption assistance

health coverage

401(k)

tuition assistance

commuter benefits

professional development

employee recognition

charitable donation matching

health coaching

Job summary

Epsilon is seeking a Senior Product Manager to lead the loyalty execution platform strategy and roadmap in a Chicago-area role. You will identify features, develop requirements, and align AI-driven personalization with customer analytics across enterprise SaaS offerings.

Responsibilities span prioritization, cross-functional collaboration, and taking initiatives from concept through launch, leveraging deep loyalty and marketing tech knowledge to shape the product portfolio.

Qualifications

• 8+ years in product management or related roles.
• Experience in SaaS marketing technology or customer engagement.
• Strong knowledge of customer loyalty, AI-enabled personalization, customer analytics, and SaaS product architecture.

Responsibilities

• Lead the loyalty execution platform strategy and roadmap.
• Identify new features and develop product requirements.
• Prioritize initiatives and define AI/personalization strategies.
• Evaluate AI technologies and partner with cross-functional teams.
• Integrate proprietary data assets and monitor industry trends.
• Collect and analyze customer feedback and drive development from concept to launch.

Skills

Product management

SaaS marketing technology

Customer loyalty

AI-enabled personalization

Customer analytics

Enterprise SaaS architecture

Agile methodologies

Cross-functional leadership

Job description

Seeking a senior Product Manager to lead the loyalty execution platform strategy and roadmap. Responsibilities include identifying new features, developing product requirements, prioritizing initiatives, defining AI and personalization strategies, evaluating AI technologies, partnering with cross-functional teams, integrating proprietary data assets, monitoring industry trends, collecting and analyzing customer feedback, and leading product development from concept to launch. Requires 8+ years in product management or related roles, experience in SaaS marketing technology or customer engagement, strong knowledge of customer loyalty, AI-enabled personalization, customer analytics, and SaaS product architecture. Preferred experience with loyalty platforms, CRM, marketing automation, Agile methodologies, and enterprise client engagement.

Benefits

• flexible time off
• paid holidays
• paid sick time
• parental leave
• childcare and elder care assistance
• adoption assistance
• health coverage
• 401(k)
• tuition assistance
• commuter benefits
• professional development
• employee recognition
• charitable donation matching
• health coaching