Sr Product Manager

Akaasa Technologies; San Francisco (CA); Híbrido; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Akaasa Technologies is seeking a Sr Product Manager to lead the Loyalty Program. The role is based in San Francisco, CA with 4 days onsite per week and WFH Fridays.

You will own the loyalty product backlog, define requirements, write user stories, and collaborate with engineering to deliver a best-in-class loyalty experience for customers. The ideal candidate has 5+ years of product management experience, deep loyalty domain knowledge, and a proven track record in ecommerce or digital customer

Formación

• 5+ years of Product Management experience in a tech-driven org.
• Direct experience supporting customer loyalty, rewards, membership, or retention programs.
• Strong experience in ecommerce or digital customer experience.
• Understanding of loyalty concepts: rewards, points, tiers, incentives, member benefits, enrollment, redemption.

Conocimientos

Product management

Loyalty program

Stakeholder management

Requirements gathering

User stories & acceptance criteria

Backlog prioritization

Cross-functional collaboration

Jira

Confluence

Ecommerce / digital CX

Herramientas

Jira

Confluence

Descripción del empleo

Sr Product Manager, Loyalty Program

SAN FRANCISCO, CA- 4X/WEEK ONSITE, WFH FRIDAY

Required Qualifications

• 5+ years of Product Management experience within a technology-driven organization.
• Direct experience supporting customer loyalty, rewards, membership, or retention programs.
• Strong experience working within the eCommerce or digital customer experience domain.
• Understanding of loyalty concepts including rewards, points, tiers, incentives, member benefits, enrollment, and redemption experiences.
• Demonstrated experience gathering business requirements and translating them into actionable technology requirements.
• Strong experience creating user stories, functional requirements, and detailed acceptance criteria.
• Hands-on experience with Jira and Confluence.
• Experience managing and prioritizing a functional product backlog.
• Proven ability to partner effectively with development and engineering teams.
• Strong stakeholder-management skills with the ability to bridge business needs and technical delivery.
• Strong analytical mindset with the ability to use customer insights and program performance to guide product decisions.

Preferred Experience

• Experience managing loyalty capabilities within aretail, consumer, or eCommerce environment.
• Experience with loyalty platforms or technology supportingpoints, rewards, offers, promotions, tiers, or member benefits.
• Experience working across interconnectedeCommerce, CRM, marketing, customer data, and loyalty systems.
• Familiarity with customer segmentation and personalized loyalty experiences.
• Experience supporting large-scale digital transformation or modernization initiatives involving loyalty or customer