Practice Manager

Rochester General Hospital; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Rochester Regional Health System seeks a Practice Manager to lead the Lipson Cancer Institute at Unity and affiliated locations in Rochester, NY. You will partner with physicians and leadership to drive operations, financial performance, and staff development in a patient-centered environment.

The role focuses on budgeting, system-wide compliance, and enhancing patient care delivery across multiple sites, including management of data entry, scheduling, and regulatory adherence.

Qualifications

• 2 years administrative leadership experience or equivalent.
• Demonstrated communication and analytical skills; includes billing experience and financial management.

Responsibilities

• Manage daily operations of physician practice site(s) and ensure compliance.
• Oversee financial operations, budget development and adherence.
• Recruit, hire, coach, mentor, and manage non-physician staff.
• Motivate staff and coordinate day-to-day activity.
• Ensure facility meets safety and regulatory standards and supports patient-centered care.
• Input of data such as demographics, coding, and month-end data; oversee charge entry and registration.

Skills

Administrative leadership

Billing experience

Financial management

Personnel management

Analytical skills

Communication skills

Education

Associates or Bachelor's degree in Business or related field

Tools

Microsoft Excel

Job description

Job Title: Practice Manager

Department: Medical Oncology, Hematology and Infusion Center

Locations

1st: Lipson Cancer Institute at Unity, 1561 Long Pond Road, Suite 120, Rochester, NY

2nd: Lipson Cancer Institute at St. Mary's, 55 Genesee Street, Bishop Kearney Bldg., 1st Floor, Rochester, NY

Hours Per Week: Full-time (40 hours)

Schedule: Monday - Friday 8a - 4:30p

SUMMARY

Provides management and administrative support to the practice. Works closely with the Lead Physician and other practice providers to develop business strategies, formulate budgets, and oversee daily operations. The primary responsibility is to plan, coordinate, direct, and supervise various elements of the practice, including, but not limited to, financial, operations, and personnel management within the policies of the Medical Group and Rochester Regional Health System. Upholds patient rights in all settings. Provides leadership to staff; demonstrates leadership core competencies; delivers superior customer service; communicates and models the system's mission and values.

Key Responsibilities

• Responsible for daily management of physician practice site(s) utilizing available tools and/or reports to facilitate improvement and ensure compliance
• Responsible for the financial operations of the practice. Reviews monthly financial performance. Identifies opportunities for improvement and develops a plan to implement necessary changes to meet budget. Participates in annual budget development and is accountable for the practice's adherence to the budget. Ensures compliance with fiscal standards, focusing on volume, payer mix, fees, customer service initiatives, productivity, coding, non-provider labor, building occupancy expenses, and clinical supply costs.
• In conjunction with Human Resources, participates in the recruitment, hiring, coaching and mentoring, and termination of non-physician staff. Provides management, guidance, and training to staff in daily practice operations. Performs duties of subordinate staff when necessary to maintain practice operations.
• Motivates staff and organizes day-to-day activity of department. Manages staffing and practice plans with providers to improve efficiency and cost-effective management procedures. Maintains standardized workflows and best practices that have been established by the Medical Group
• Ensures that the practice facility is maintained to Rochester Regional Health System standards that meet compliance with any applicable safety practices that may be mandated by any regulatory agency and ensures customer satisfaction
• Supports Rochester Regional Health System's vision and strategic plan; creates a culture of engagement to support improvement
• Understands, articulates, and ensures compliance with any applicable patient or employee safety practices that may be mandated by any regulatory agency or the health system. Understands and assures compliance with regulatory, accreditation, and system processes. (i.e., NYS Department of Health, The Joint Commission Accreditation for Hospital Organizations, OSHA)
• In conjunction with the Lead/Managing Physician, assures compliance and facilitates workflows to ensure the environment creates and supports delivery of patient-centered care to include, but not limited to, Patient Centered Medical Home, Population Health Management, Meaningful Use, Patient Complaints, and participation in Quality Assurance measures. In addition, assures compliance with organizational policies.
• Assures accurate and timely input of all necessary data, including demographic information, coding charges, statistical information, and month-end data. Supervises all activities related to charge entry, edit corrections, patient registration, and over-the-counter transactions.
• Identifies problems and provides alternatives and/or resolutions after thorough analysis of relevant information.
• Other duties as assigned

Preferred Qualifications

• 3 years of relevant work experience within a practice setting preferred.
• Associates or Bachelor's degree in Business or related field preferred or an equivalent combination of education or work experience.

Required Qualifications

• 2 years administrative leadership experience or combination of education and experience may be considered.
• Demonstrated communications and analytical skills required - including, but not limited to, professional billing experience, proficiency in Microsoft Excel, financial management, personnel management, team building, and appropriate interpersonal skills.

Required Licensure/Certification Skills

N/A

Rochester Regional Health is an Equal Opportunity / affirmative action Employer. Minority/Female/Disability/Veteran

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use