Sr. Patient Representative

ALEXIAN VILLAGE OF MILWAUKEE; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Representative to effectively manage inbound calls and coordinate patient procedures remotely. The ideal candidate will possess strong communication skills, be detail-oriented, and have previous experience in a healthcare setting. This full-time position offers benefits including paid time off, health insurance, and retirement plans, aimed at enhancing the patient experience.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits including employer match

Long-term & short-term disability

Employee assistance programs (EAP)

Tuition reimbursement

Parental leave & adoption assistance

Community engagement opportunities

Qualifications

• 1 year of applicable job-specific experience accepted.
• Professional licensure/certification can substitute for education/experience.

Responsibilities

• Answer inbound calls in call center and schedule patients for procedures.
• Gather demographic and clinical information for patient registration.
• Assist with insurance pre-certification/authorization.

Skills

Communication

Patient Support

Administrative Skills

Technical Troubleshooting

Multi-tasking

Education

High School diploma or equivalent

Tools

Athena

Epic

Salesforce

Job description

1 week ago Be among the first 25 applicants

• Monday-Friday with weekend rotations
• Location: Remote
  
  

Benefits

Paid time off (PTO)

Details

• Department: ACC Consumer Support
• Schedule: 10:30am-7:00pm central time and rotating weekends
• Monday-Friday with weekend rotations
• Location: Remote
  
  

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

As an experienced Patient Representative in Healthcare, you will answer inbound calls in our call center.

Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration. Provide support and serve as a resource for other.

• Gather necessary demographic, insurance and clinical information from patient and enter into appropriate database.
• Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
  
  

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
  

Additional Preferences

• Healthcare work environment
• Chat specialist-Supporting multiple states and markets
• Ability to support technical portals. Walking people through troubleshooting steps
• RX customer service
• Experience scheduling patient appointments via phone and chat correspondence
• Experience taking high volume calls in a health-care setting
• Ability to navigate multiple systems in a remote environment
• Proficient typer with at least 40 words per minute
• Experience navigating Google apps and Ascension website
• Able to use multiple monitors with multiple windows or tabs
• Experience with Athena, Epic, Dash, Cerner, Genesys and Salesforce
  
  

#ACC

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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