Collection Representative Patient Billing Services

Mass General Brigham Health Plan, Inc.; Somerville (MA); Remote; USD 45,000 - 60,000; Full time

Job summary

Join Mass General Brigham as a Collections Representative in Patient Billing Services, where you'll manage outstanding balances and ensure accurate reimbursement for medical services. You'll communicate with patients and insurance companies to resolve disputes and assist patients in understanding their bills. This full-time position offers a supportive work environment focused on patient care and community service.

Benefits

Comprehensive benefits package

Opportunity to work with a leading healthcare organization

Positive and inclusive work culture

Qualifications

• High School Diploma or Equivalent required, Associate's Degree preferred.
• 1-2 years of collections experience preferred.
• Knowledge of medical billing and insurance processes.

Responsibilities

• Monitor and manage hospital accounts receivable.
• Communicate with insurance companies and patients to resolve billing issues.
• Investigate and resolve billing disputes.

Skills

Communication

Negotiation

Problem Solving

Attention to Detail

Education

High School Diploma or Equivalent

Associate's Degree in Healthcare Management

Job description

Collection Representative Patient Billing Services page is loaded

Collection Representative Patient Billing Services

Apply remote type Remote locations Somerville-MA time type Full time posted on Posted 12 Days Ago job requisition id RQ4021319 Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGB Enterprise is hiring an exceptional Customer Service Professional for our Team!

We are seeking a Collections Representative, withing MGB Patient Billing

M-F Eastern Hours required, 8:00am to 4:30 pm
Full Time, with benefits, (Self Pay AR Team)

Job Summary

The Rep is Responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.

What You Do;

-Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
-Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
-Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
-Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
-Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
-Assist patients in understanding their medical bills, insurance coverage, and payment options.
-Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.

Qualifications

What You Bring;

• High School Diploma or Equivalent required or Associate's Degree Healthcare Management preferred
• Collections Experience 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.
- Familiarity with insurance plans, government programs, and their billing requirements.
- Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.
- Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
- Attention to detail and accuracy in recording collection activities and maintaining documentation.

Additional Job Details (if applicable)

Working Conditions Required

• Monday through Friday, 8:00am to 4:30 pm ET required
• Stable, Secure, Quiet, Compliant working station free from distraction and free from others

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Why work here?

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?

About Us?

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.

We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.

We recognize that increasing value and continuously improving quality are essential to maintaining excellence.