Sr. Patient Access Representative

Ascension; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Ascension is hiring for remote positions in ACC Consumer Support to facilitate patient scheduling and registration duties. Candidates should possess a high school degree or equivalent and have experience in a healthcare setting. Join a mission-driven organization committed to transforming healthcare and supporting its communities.

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Tuition reimbursement

Qualifications

• Education: High School diploma or equivalent or 1 year of experience.
• Required licensure can substitute for education or experience.
• Experience in healthcare and customer service preferred.

Responsibilities

• Schedule patients and perform clerical duties related to registration.
• Gather demographic and insurance information.
• Assist with insurance pre-certification/authorization.

Skills

Communication

Clerical Duties

Problem Solving

Customer Service

Scheduling

Education

High School diploma or equivalent

Tools

Athena

Epic

Dash

Salesforce

Job description

We Are Hiring

• Department:ACC Consumer Support
• Schedule: 10:00am-6:30pm central time and rotating weekends
• Location:Remote

What You Will Do

Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties associated with patient registration. Provide support and serve as a resource for other.

• Gather necessary demographic, insurance and clinical information from patient and enter into appropriate database.
• Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre-certification/authorization.
• Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.

What You Will Need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• Healthcare work environment
• Chat specialist
• RX customer service
• Experience scheduling patient appointments via phone and chat correspondence.
• Experience taking high volume calls in a health-caresetting.
• Ability to navigate multiple systems in a remote environment.
• Experience with Athena, Epic, Dash, and Salesforce.

#ACC

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify

Benefits

Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.