Patient Support Representative (REMOTE)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services organization seeks an entry-level Customer Support Representative. In this remote position, you will assist patients by handling calls, providing information, and managing documentation for insurance and equipment needs. Ideal candidates will possess strong organizational and communication skills, aiming for personal growth and development within a supportive environment.

Benefits

Opportunity for career advancement

Flexible work schedule

Supportive work environment

Professional development programs

Qualifications

• Minimum two years in a customer service role or high-volume inbound call center.
• Six months experience with healthcare insurance preferred.

Responsibilities

• Handle inbound patient calls and provide information regarding products.
• Maintain accurate data entry of patient demographics.
• Document patient interactions and maintain compliance with regulations.

Skills

Organizational Skills

Attention to Detail

Customer Service

Verbal Communication

Written Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

3 days ago Be among the first 25 applicants

• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule, including evenings and weekends
• Supportive and collaborative work environment that values compassion and integrity
• Chance to make a positive impact on patient experiences and outcomes
• Engage in continuous improvement and professional development through educational programs
  
  

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule, including evenings and weekends
• Supportive and collaborative work environment that values compassion and integrity
• Chance to make a positive impact on patient experiences and outcomes
• Engage in continuous improvement and professional development through educational programs
  
  

What To Expect (Job Responsibilities)

• Handle inbound patient calls, providing effective information and solutions regarding products and services
• Maintain accurate data entry of patient demographics and validation of insurance coverage
• Assess patient needs and provide timely, thorough responses to inquiries
• Document all patient interactions and maintain compliance with regulatory standards
• Coordinate delivery and setup of medical equipment and supplies, ensuring timely arrangements
  
  

What Is Required (Qualifications)

• Minimum educational requirement: High School Diploma or GED
• Minimum of two years in a related administrative/customer service role or high-volume inbound call center, preferably in healthcare or medical office
• Six months of experience working with healthcare insurance
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Strong organizational skills and attention to detail
  
  

How To Stand Out (Preferred Qualifications)

• Associate's Degree in medical office management or a related field
• Experience with insurance authorization and/or precertification
• Knowledge of home health, durable medical equipment (DME), and enteral nutrition products
• Previous call center experience
• Strong written and verbal communication skills
  
  

#HealthcareServices #PatientSupport #RemoteWork #CareerGrowth #CustomerService

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Staffing and Recruiting

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