Patient Representative-Admissions

University of Arkansas; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

The University of Arkansas is seeking a Patient Representative to facilitate comprehensive patient data collection and billing processes in a collaborative healthcare environment. Applicants with strong organizational and interpersonal skills, as well as knowledge of medical terminology, are encouraged to apply for this full-time position. This role interacts closely with patients to ensure timely authorizations and financial counseling, making it critical to patient care.

Benefits

Health: Medical, Dental and Vision plans available

Holiday, Vacation, and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Career Training and Educational Opportunities

Qualifications

• Bachelor’s degree or equivalent experience in customer service.
• Must demonstrate excellent organizational and interpersonal skills.
• High proficiency in computer and keyboarding skills.

Responsibilities

• Conducts authorizations and pre-certifications, tracks pre-authorizations.
• Enters benefit and authorization information into EPIC.
• Responsible for reconciliation of daily deposit & batch POS dollars.

Skills

Organizational skills

Interpersonal skills

Decision-making skills

Computer skills

Knowledge of medical terminology

Education

Bachelor's Degree

Associate Degree with two years experience

High School Diploma/GED with four years experience

Tools

EPIC system

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

06/13/2025
Type of Position: Clinical Staff - Nursing
Job Type: Regular
Work Shift: Day Shift (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department: ICE | CORE PA Admission-HOD

Department's Website:

Summary of Job Duties: The Patient Representative facilitates comprehensive patient data collection, timely and accurate billing, and prompt collections of payment for services rendered facilitating scheduling coordination and conflicts. completing benefit verification and prior authorizations for services. The position will be responsible for processing high-risk pre-certifications and developing and implementing denial avoidance plans. Conducts authorizations and pre-certifications tracks pre-authorizations, and maintains referrals. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. This position works HOD-Admissions department.
Qualifications:

Minimum Qualifications:

• Bachelor’s Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center.

• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds.

• Well-developed decision-making skills are required.

• Must maintain confidentiality and HIPAA compliance.

• Highly motivated and self-directed individual to establish plans of action.

• Highly proficient in computer and keyboard skills.

• Knowledge of medical terminology required

Preferred Qualifications:

• Experience working with EPIC system
• Experience working in a healthcare environment

Additional Information:

Responsibilities:

• Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
• Enters benefit and authorization information into EPIC
• Peer to Peer submissions & works closely with clinical counterparts to collect the requested information
• Conducts insurance verification and benefits explanation by running eligibility on patients
• Responsible for various maintenance reports i.e. bogies, work denials, open encounters, laser arc reports, canceled clinic reports, etc.
• Counsels patients on any & all related financial information i.e. hospital discounts & reviewing Medicaid screening.
• Works appropriate registration and billing work queues
• Responsible for reconciliation/management of change fund
• Responsible for reconciliation of daily deposit & batch POS dollars
• Monitors patient balances using the matric payment method
• This position is also responsible for the pre-counsel of patients regarding the payment expectation for service
• Obtains & coordinates completion of out-of-network waivers
• Pre-registration of patients as needed
• Assists other teams as needed.
• Other duties as assigned

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Proof of Veteran Status, Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Sitting, Talking
Frequent Physical Activity: Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking
Occasional Physical Activity: Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping
Benefits Eligible: Yes