Sr Patient Access Associate - Bellevue Medical Center Emergency Department

Nebraska Medicine; Omaha (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Nebraska Medicine is seeking a Sr Patient Access Associate for Bellevue Medical Center Emergency Department. This full-time role supports timely access by greeting patients, creating accurate accounts, and guiding them through scheduling, registration, and insurance verification.

The position requires 2+ years of customer service, high school diploma, strong communication, multitasking, and a 35 wpm typing speed. BLS certification must be obtained within six months of hire.

Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required (cost funded by department).

Responsibilities

• Greet patients and customers in a professional, timely manner and create accounts accurately to optimize cash flow.
• Handle scheduling, pre-registration/pre-admission, registration/admission, insurance verification, receipting, and patient way finding/escorting.
• Provide coverage 24 hours a day, 7 days a week across departments, including Emergency Department.
• Face-to-face and bedside patient contact required.

Skills

Customer service

Proactive

Multitasking

Communication

Detail-oriented

Teamwork

Typing 35 wpm

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

• Wednesday-Sunday, 5:30 PM-2:00 AM

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift

Second Shift (United States of America)

Sr Patient Access Associate - Bellevue Medical Center Emergency Department

Schedule

• Full-Time (40 hours/week)
• Wednesday-Sunday, 5:30 PM-2:00 AM

Training Schedule

• Full-time for the first 3 weeks: Monday-Friday, 7:00 AM-3:30 PM

Location

Bellevue Medical Center - Bellevue, NE

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Duties

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department), must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later).

Preferred Qualifications

• Experience in healthcare, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in healthcare revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.