Sr Patient Access Associate - Bellevue Medical Center Emergency Department

100 The Nebraska Medical Center; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Nebraska Medicine seeks a Sr Patient Access Associate for Bellevue Medical Center Emergency Department. This full-time role includes a 5:30 PM–2:00 AM schedule with 3-week training on days.

Responsibilities cover greeting patients, creating accounts, scheduling steps, insurance verification, and payments receipting, with 24/7 coverage across the department. The position emphasizes customer service and accurate data handling, with BLS certification required within six months.

Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with attention to detail required.
• Demonstrates ability to form and maintain working relationships within the organization to foster a team environment.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required (AHA endorsed).

Responsibilities

• Greet patients and customers professionally and promptly.
• Create accounts accurately to optimize cash flow and ensure compliant processes.
• Schedule confirmation, pre-registration/pre-admission, registration/admission, and insurance verification.
• Receipt of payments and patient wayfinding/escorting.
• Provide 24/7 coverage as needed across departments, including ED.

Skills

Customer service

Typing 35 wpm

Verbal communication

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: Second Shift (United States of America). Sr Patient Access Associate - Bellevue Medical Center Emergency Department. Please watch this video to learn more about the position: My Job in a Minute: Sr Patient Access Specialist Nebraska Medicine.

Schedule: Full-Time (40 hours/week); Wednesday-Sunday, 5:30 PM-2:00 AM. Training Schedule: Full-time for the first 3 weeks: Monday-Friday, 7:00 AM-3:30 PM. Location: Bellevue Medical Center - Bellevue, NE.

Before You Apply – REQUIRED

1. Submit a resume that includes your full work history, including all customer service experience.
2. Carefully review the schedule and training requirements. We have other schedules (both part and full-time) available, and you can find these options in different job postings on our careers site. Please apply for the role/s that best fit your schedule preferences.
3. Watch the informational video.

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support: Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine.

Duties

Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, receipting of payments, and patient wayfinding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department), must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later).

Preferred Qualifications

• Experience in healthcare, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in healthcare revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics.

Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.

Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families.

Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.