Patient Access Associate

Nebraska Medicine; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

Clarkson College 35% discount

Career advancement opportunities with

Educational costs covered

Job summary

Nebraska Medicine is hiring a Patient Access Associate in Omaha for full-time, first shift. You will greet patients, register them, and support Revenue Cycle tasks while upholding safety and regulatory standards.

Qualified applicants have a high school diploma, BLS within six months, and proven ability to work proactively in a fast-paced environment. This role offers benefits eligibility and opportunity for growth.

Qualifications

• High school education or equivalent required.
• BLS certification within six months of hire, from an AHA-endorsed program.
• Ability to work in a proactive, self-directed manner.
• Multi-tasking and problem solving abilities.
• Ability to form and maintain working relationships to foster a team environment.
• Ability to handle difficult customer interactions and escalate appropriately.

Responsibilities

• Greet patients, customers and staff professionally and efficiently.
• Screen entrants to promote safety and comply with regulations.
• Assist with patient registration and related Revenue Cycle tasks.
• Provide coverage across various areas, including days/evenings/holidays as needed.
• Face-to-face patient contact is required.

Skills

High school diploma or equivalent

BLS certification

Self-directed work

Multitasking

Teamwork

Customer interactions

Education

High school diploma or equivalent

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Patient Access Associate

Schedule:

• Full-Time (40 hours/week)
• Monday - Friday, 6:00 AM - 2:30 PM
• Benefits Eligible

Training Schedule:

• Full-time for the first 2-3 weeks: Monday-Friday, 7:00 AM - 3:30 PM

Location:

Nebraska Medical Center | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties:

Ensure patients, customers and staff are greeted in a professional, timely and efficient manner, screening those entering the organization efficiently to promote the safety of all patients, employees and providers while exceeding customer expectations and complying with all state and federal regulations and laws throughout processes of appointment confirmation, visitor validation, patient way finding/escorting, mask distribution and symptom screening. To complete items related to patient registration and other assigned Revenue Cycle tasks in accordance to policy and procedure. Coverage for position is required days and evening hours, 7 days a week including holidays with needs in various areas throughout the organization. Face to face patient contact required.

Required Qualifications:

• High school education or equivalent required.
• Basic Life Support (BLS) certification within six months of hire required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to deal with difficult or challenging customer interactions and elevate to leadership as appropriate required.

Preferred Qualifications:

• Prior experience working with customers or patients preferred.
• Experience with general office materials/equipment preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.