Sr. Operations Manager - Content Excellence

Spectraforce Technologies; South San Francisco (CA); Hybrid; USD 140,000 - 190,000; Part time

Job summary

Spectraforce Technologies, Inc. is seeking a Sr. Operations Manager for Content Excellence in South San Francisco.

Hybrid work arrangement combines on-site collaboration with remote planning and execution within the CMO, to drive high-impact content initiatives. You will lead learning journeys and end-to-end content workflows, enabling cross-functional teams to adopt new content tools and guidelines. This role requires strong program management, change leadership, and familiarity with AI-enabled

Qualifications

• Bachelor's degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.
• Strong understanding of commercial marketing processes in pharma/biotech (e.g., MLR/PRC review).
• Experience with enterprise CMS/DAM platforms (e.g., Veeva Vault, Adobe Experience Manager).
• Expertise in Agile marketing, creative agency workflows, and AI-enabled content tools.

Responsibilities

• Learning Journey Strategy & Delivery: design and deliver learning journeys to onboard and upskill cross-functional teams on new content capabilities and guidelines.
• Content Operations & Workflow Management: provide end-to-end content workflow governance across stakeholders.
• Process Optimization & Systemic Efficiency: diagnose opportunities and design scalable efficiencies for faster speed-to-market.
• Cross-Functional Collaboration & Facilitation: lead forums and translate high-level requirements into actionable plans.
• Change Management & Enablement: deliver training and documentation to support adoption of new content tools and practices, including generative AI.

Skills

Content operations

Workflow management

Change management

Learning journeys design

Agile marketing

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Veeva Vault

Adobe Experience Manager

Job description

Position Title: Sr. Operations Manager - Content Excellence

Work Location: 1 DNA Way South San Francisco, CA USA 94080 (Hybrid)

Assignment Duration: 6 months (possible extension or conversion to FTE (Depending on performance and business needs)

Work Arrangement: Hybrid 3 days onsite (Anchor days Tues & Wed)

Position Summary:

We are seeking a Senior Operations Manager for Content Excellence to join the Chief Marketing Office (CMO) to cover a temporary maternity leave. In this pivotal, high-impact role, you will lead operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.

Background & Context:

As our Content Excellence team rolls out modern content capabilities across the enterprise, you will serve as a key operational and change lead. You will bridge strategic alignment with tactical execution, guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

Key Responsibilities:

• Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs that onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Process Optimization & Systemic Efficiency: Diagnose operational opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices (including generative AI enablement).

Qualification & Experience:

• Bachelor's degree and 5-7 years of experience in content operations, marketing operations, or creative project management.
• Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign ops.
• Preferred Qualifications
• Strong understanding of commercial marketing processes within the pharmaceutical or biotech industry (e.g., MLR/PRC review processes).
• Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms (e.g., Veeva Vault, Adobe Experience Manager).
• Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities (including AI tools for content generation/management).