Senior Director, Content Studio & Digital Operations

Virtual Company; South San Francisco (CA); On-site; USD 230,000 - 320,000; Full time

Job summary

The Fountain Group seeks a Senior Director, Content Studio & Digital Operations in South San Francisco, onsite. You will lead the strategic development, expansion, and optimization of our in-house creative content studio, driving efficiency, quality, and cost effectiveness across global teams.

Ideal candidates have 10+ years in content/marketing operations, 5+ years of leadership, and a proven track record building large-scale studios or production operations, especially in regulated industries.

Qualifications

• 10+ years in Content Operations, Marketing Operations, Digital Production, or related field.
• 5+ years of people leadership experience in multidisciplinary teams.
• Proven experience building or scaling in-house content studios or agency production operations.
• Experience leading large-scale operating model transformations, including agency repatriation or global capability centers.
• Experience managing substantial operational budgets, ideally $10M+.
• Strong understanding of high-volume, multichannel content production.
• Ability to influence executive stakeholders in complex, matrixed organizations.
• Experience using data and performance metrics to drive improvements and outcomes.

Responsibilities

• Develop and execute the strategic vision, operating model, and tech roadmap for the in-house content studio.
• Lead large-scale transformations, bring production in-house, optimize agency partnerships, and establish hybrid studio ops.
• Oversee end-to-end production workflows from planning to regulatory review and distribution.
• Lead high-volume, multi-channel production across digital ads, social, video, banners, and podcasts.
• Evaluate and adopt technology, automation, and AI-enabled solutions to improve speed and quality.
• Scale global operating models, coordinating teams across North America, EMEA, and APAC.
• Manage budgets, resources, vendor relationships, and agency consolidation to reduce costs.
• Establish and monitor KPIs for production volume, turnaround, quality, and efficiency.
• Analyze data and performance metrics to identify bottlenecks and drive decisions.
• Partner with cross-functional stakeholders across Marketing, Medical Affairs, IT, Legal, and Regulatory.
• Establish governance and compliant content review processes.
• Lead, mentor, and develop onsite and offshore teams; drive Lean, Six Sigma, Agile improvements.

Skills

Leadership

Stakeholder management

Operations leadership

Process improvement

Data analysis

Executive influence

Tools

Adobe DAM

Veeva Vault

Adobe Workfront

Job description

Hello,

My name is Shannon, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currentlyseeking a Senior Director, Content Studio & Digital Operations for a prominent clientofours. This position is located in South San Francisco, CA (Onsite) Details for the positionare as follows:

Job Description:

seeking a Senior Director of Content Studio & Digital Operations to lead the strategic development, expansion, and optimization of its in-house creative content studio. This leader will drive operational transformation, streamline end-to-end content production, and leverage digital technologies and AI-enabled solutions to improve efficiency, quality, scalability, and cost effectiveness.

The ideal candidate will have extensive experience in content operations, creative production, or marketing operations, with a proven track record of building and scaling creative studios or agency-side production operations. This role requires strong business acumen, executive-level stakeholder management, and experience leading large, geographically distributed teams within pharmaceutical, biotech, or other regulated industries.

Key Responsibilities

• Develop and execute the strategic vision, operating model, and technology roadmap for an in-house creative content studio.
• Lead large-scale operational transformations, including bringing creative production capabilities in-house, optimizing agency partnerships, and establishing hybrid studio operations.
• Oversee end-to-end content production workflows, including campaign planning, creative development, content assembly, medical/legal/regulatory review, distribution, and performance measurement.
• Lead high-volume, multichannel creative production across digital advertising, social media, video, banners, podcasts, and other customer engagement channels.
• Evaluate and implement technology, automation, and AI-enabled solutions to improve production speed, quality, and operational efficiency.
• Develop and scale global operating models and capability centers, coordinating teams and operations across North America, EMEA, and APAC.
• Manage operational budgets, resource allocation, vendor relationships, and agency consolidation strategies to optimize costs and improve internal capabilities.
• Establish and monitor key performance indicators (KPIs) related to production volume, turnaround times, quality, cost efficiency, and stakeholder satisfaction.
• Analyze operational data and performance metrics to identify bottlenecks, improve workflows, and support strategic decision-making.
• Partner with cross-functional stakeholders across Marketing, Medical Affairs, IT, Legal, Regulatory, and external agency partners.
• Establish operational governance, quality standards, and compliant content review processes.
• Lead, mentor, and develop multidisciplinary teams of internal employees and external partners, including onsite and offshore teams.
• Drive continuous improvement through Lean, Six Sigma, Agile, and other process optimization methodologies.

Required Qualifications

• 10+ years of progressive experience in Content Operations, Marketing Operations, Digital Production, or a related field.
• 5+ years of people leadership experience, including leading multidisciplinary teams and complex operations.
• Proven experience building, scaling, and leading an in-house creative content studio or agency-side production operation.
• Demonstrated success leading large-scale operating model transformations, including agency repatriation, hybrid studio operations, or global capability center development.
• Experience managing substantial operational budgets, ideally $10 million or more, and developing vendor consolidation and cost optimization strategies.
• Strong understanding of high-volume, multichannel creative production and scalable content delivery models.
• Demonstrated ability to influence executive stakeholders and collaborate across complex, matrixed organizations.
• Experience using data analysis, performance metrics, and reporting to drive operational improvements and business outcomes.

Preferred Qualifications

• Experience in the pharmaceutical, biotechnology, life sciences, or another highly regulated industry.
• Experience with medical, legal, and regulatory content review processes.
• Proficiency in digital asset management platforms such as Adobe DAM or Veeva Vault.
• Experience with Adobe Workfront or other creative work management platforms.
• Familiarity with marketing automation technologies.
• Experience implementing generative AI or agentic AI solutions within a corporate environment.
• Knowledge of Lean, Six Sigma, or Agile methodologies.
• Experience leading global teams and managing offshore production capabilities.
• Strong financial analysis, budget planning, and operational reporting skills.

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