Senior Operations Manager

BEPC Inc. - Business Excellence Professional Consulting; South San Francisco (CA); Hybrid; USD 90,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

BEPC Inc. in South San Francisco, CA is seeking a Senior Operations Manager – Content Excellence to support the CMO.

The role leads operational frameworks, content supply chains, and high-quality execution across the marketing organization. As the Content Excellence team rolls out modern capabilities, you will guide teams through learning journeys, remove cross-functional friction, drive system adoption, and ensure content initiatives deliver measurable business impact.

Qualifications

• 5–7 years in content operations, marketing operations or creative PM.
• End-to-end content workflows and DAM experience required.
• Strong stakeholder influence without direct authority.
• Excellent written and verbal communication; facilitation skills.

Responsibilities

• Design and deliver learning journeys to onboard cross-functional teams.
• Lead content workflow strategy and governance across stakeholders.
• Diagnose and implement scalable efficiency improvements.
• Facilitate operational forums and align cross-functional teams.
• Lead change management, training, and documentation, including AI enablement.

Skills

Content operations

Marketing operations

Creative project mgmt

Content governance

Stakeholder influence

Communication

Continuous improvement

Education

Bachelor's degree

Tools

Veeva Vault

Adobe Experience Manager

CMS

DAM

Job description

BEPC is actively looking for a Senior Operations Manager – Content Excellence in the South San Francisco, CA area!

Employment Type: W2 Contract – 6 months with possible extension or conversion to a full-time position, depending on performance and business needs.

Benefits include medical, dental, vision, and life insurance.

Pay Rate: $65.00 – $74.79/hour – Determined based on experience.

Work Model: Hybrid – 3 days onsite per week, with Tuesday and Wednesday designated as anchor days.

Interview Process: Two rounds – Initial phone interview followed by a virtual panel interview.

Note: This is a W2 only role — C2C, C2H will not be considered.

Summary of the Position

BEPC is seeking a highly motivated Senior Operations Manager – Content Excellence to join our client’s site in South San Francisco, CA. This role will support the Chief Marketing Office (CMO) by leading operational frameworks that elevate strategic planning, streamline content supply chains, and ensure seamless, high-quality execution across key CMO teams and the broader Marketing organization.

As the Content Excellence team rolls out modern content capabilities across the enterprise, this individual will serve as a key operational and change management leader. The position bridges strategic alignment with tactical execution by guiding teams through learning journeys, removing cross-functional friction, driving system and process adoption, and ensuring content initiatives deliver measurable business impact.

This is a temporary assignment supporting the team during an employee leave.

Main Duties and Responsibilities

• Learning Journey Strategy & Delivery: Design, structure, and execute comprehensive learning journeys and enablement programs to onboard and upskill cross-functional teams on newly deployed content capabilities, tools, and guidelines.
• Content Operations & Workflow Management: Lead operational support for end-to-end content workflow strategy and governance, ensuring cross-functional alignment across stakeholders.
• Process Optimization & Systemic Efficiency: Diagnose operational improvement opportunities in content processes and asset management, designing scalable efficiencies and guidelines that simplify complex approvals and accelerate speed-to-market.
• Cross-Functional Collaboration & Facilitation: Facilitate key operational content forums, review sessions, and alignment meetings with strong executive presence, translating high-level requirements into clear action plans.
• Change Management & Enablement: Deliver targeted change management, training, and documentation to support marketing teams in adopting new content tools, guidelines, and modern practices, including generative AI enablement.

Main Qualifications

• Education: Bachelor's degree required.
• Experience: 5–7 years of experience in content operations, marketing operations, or creative project management.
• Content Workflow Management: Proven track record of managing end-to-end content workflows, digital asset management systems, and multi-channel campaign operations.
• Strategic Content Agility: Ability to thrive in ambiguity, connect broader marketing goals to granular asset workflows, and adapt prioritization effectively based on shifts in business strategy.
• Content Governance & Project Management: Ability to apply structured operations methodologies to manage content lifecycles, asset repositories, timelines, and multi-channel deliverables.
• Stakeholder Influence: Ability to drive consensus among diverse stakeholders, including creative teams, legal/regulatory reviewers, and executive leadership, without direct authority.
• Communication & Facilitation: Exceptional written and verbal communication skills, with the ability to translate complex process updates or brand strategy mandates into clear operational direction.
• Analytical & Continuous Improvement: Ability to measure operational bottlenecks, asset utilization, and workflow throughput to continuously optimize content operations.

Preferred Qualifications

• Previous experience supporting a comparable enterprise environment, with a demonstrated history of professional tenure and continuity.
• Strong understanding of commercial marketing processes within the pharmaceutical or biotechnology industry, including Medical, Legal, and Regulatory (MLR) or Promotional Review Committee (PRC) processes.
• Experience with enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms, such as Veeva Vault and Adobe Experience Manager.
• Expertise in Agile marketing methodologies, creative agency workflows, and modern content capabilities, including AI tools for content generation and management.

About BEPC

BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.