Sr. Operations Manager

Amazon; Rock Tavern (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Sr. Operations Manager to oversee all operational aspects at their Fulfillment Center. This role demands a leader who can drive quality and process improvements while managing a team of Operations and Area Managers. You will be instrumental in fostering a positive work environment, ensuring safety and performance standards, and collaborating with various departments to achieve operational excellence. If you are passionate about leadership and operational efficiency, this opportunity is a perfect fit for you.

Qualifications

• 7+ years of management experience in manufacturing, production, or distribution.
• Experience with performance metrics, process improvement, and Lean techniques.

Responsibilities

• Drive quality initiatives and process changes to meet business plans.
• Ensure safety, quality, performance, and customer experience in operations.

Skills

Management Experience

Performance Metrics

Process Improvement

Lean Techniques

Staffing Lifecycle Processes

Education

Bachelor’s Degree

MBA (Preferred)

Job description

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Description

Our Sr. Operations Managers are responsible for all budgetary, people development, and operations objectives. They oversee all aspects of operations at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring to meet performance objectives, building positive employee relations, and developing leadership within the Fulfillment Center.

Responsibilities

1. Drive creation of quality initiatives, process change initiatives, and Lean initiatives to enable their functional area and the FC to meet and exceed business plans.
2. Ensure overall safety, quality, performance, and customer experience of inbound or outbound operations.
3. Set and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold managers accountable.
4. Leverage ideas from Operations and Area Managers, and incorporate them into improvement plans.
5. Share best practices across departments, shifts, and networks.
6. Collaborate with support staff (HR, Finance, Facilities, Safety, IT, other Sr. Managers) to secure support and resources for projects and initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each.
• Perform bending, lifting, stretching, and reaching activities.
• Walk frequently in the FC, covering over a quarter mile in length.
• Stand and walk an average of 5 miles daily.
• Work in environments that may be noisy, unlit, unheated, or not air-conditioned.
• Access all areas of the building safely, including ladders and stairs.

Basic Qualifications

• Bachelor’s Degree or 2+ years Amazon experience.
• 7+ years of management experience in manufacturing, production, or distribution.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with staffing lifecycle processes including hiring, performance management, and termination.

Preferred Qualifications

• Degree in Engineering, Operations, or related field; MBA preferred.
• Experience managing a contingent workforce during peak seasons.
• Ability to adapt to changing priorities and handle stressful situations.
• Interest in long-term career development across multiple FCs nationwide.

Amazon is an equal opportunity employer and provides accommodations for applicants with disabilities. For more information, visit here.