Senior Operations Manager - Transitions/Task Force

Highgate Hotels, LP; New York (NY); On-site; USD 85,000; Full time

Job summary

An established industry player in hospitality is seeking a Senior Operations Manager to lead transitions and task force initiatives. This role involves enhancing productivity and efficiency across hotel operations, ensuring top-notch service and guest satisfaction. You will work closely with various departments, manage staff, and maintain high operational standards. If you have a passion for hospitality and a proven track record in hotel management, this opportunity is perfect for you. Join a dynamic team and contribute to the success of a rapidly growing company in the heart of New York City.

Qualifications

• 5+ years of progressive experience in hotel operations or related field.
• Proficient in Windows and company-approved software.

Responsibilities

• Assist with managing housekeeping and support other hotel departments.
• Handle guest requests and complaints during shifts.
• Manage employee payroll and conduct training.

Skills

Hotel Management

Customer Service

Team Leadership

Problem Solving

Communication Skills

Time Management

Education

2-year college degree

4-year degree

Tools

Windows

Spreadsheets

Word Processing

Job description

Senior Operations Manager - Transitions/Task Force

Requisition ID

2025-62542

Category

Rooms Operations

Job Location

US-NY-New York

Property

New York City Growth - Highgate Hotels

Compensation Minimum

USD $85,000.00/Yr.

Compensation Maximum

USD $85,000.00/Yr.

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location



Overview

The Senior Operations Manager - Transitions/Task Force is responsible for planning and directing operations to improve productivity and efficiency.

Responsibilities

Assist the Director and Assistant Director of Housekeeping with managing the Housekeeping operation; in addition to providing support to other departments in the hotel (F&B, Front Office and Engineering)
Provide strong lobby presence to assist front desk agents and guest
Provide all aspects of shift coverage in Housekeeping operations as needed
Balance the hotel room type inventory
Ensure all areas of the lobby, Mezzanine level and Housekeeping operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
Handle guest's special requests and customer complaints during shift.
Perform all other front desk duties and responsibilities.
Investigate and handle complaints, disturbances, emergencies, etc. during shift
Manage Employee Payroll, track attendance Dayforce, time edits, and conduct call-arounds for OT as needed
Coach, train, counsel hourly associates and administer discipline as needed
Prepare, copy, and distribute reports as required.
Handle special guest requests.
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
• Commitment to travel approximately 50% of the time within the Eastern region - for approximately 1 year +

Qualifications

At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
Previous supervisory responsibilities
Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by manager