Sr. Onboarding Operations Specialist

Kestra Financial, Inc.; Tempe (AZ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Kestra Financial, Inc. is seeking a Sr. Onboarding Operations Specialist for a hybrid role with substantial travel (65%) to deliver in-person onboarding and training for new advisor firms.

The role also handles back-office processing (35%) and collaboration with internal teams to improve onboarding processes. You will manage travel to advisor offices, train staff on Advisor Complete, review paperwork for accuracy, and maintain client records in Laserfiche.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum 2 years in financial services or client onboarding roles.

Responsibilities

• Travel to advisor offices to deliver hands-on onboarding training and ongoing support.
• Serve as primary onboarding contact addressing operational and account setup questions.
• Lead training sessions for advisors and staff on onboarding workflows and documentation.

Skills

MS Office proficiency

Attention to detail

Communication

Independent working

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

Advisor Complete

Laserfiche

Job description

Lead with Purpose. Partner with Impact.

The Sr. Onboarding Operations Specialist plays a critical role in supporting new advisor firms as they transition into the Kestra Financial ecosystem. This hybrid role combines significant travel (approximately 65%) to deliver high-touch, in-person onboarding and training experience, along with back-office operational processing (35%) during non-travel windows. The position is ideal for someone who thrives in a client-facing environment, excels in operational accuracy, and brings strong process knowledge to help new advisors onboard efficiently and confidently. The specialist will also collaborate with internal teams to improve onboarding processes and contribute to best practices within the firm.

What you’ll Do:

On-Site Advisor Support & Training (65%)

• Travel to advisor offices to deliver hands-on operational training and ongoing support.
• Serve as the primary point of contact during onboarding engagements, addressing operational and account setup questions.
• Lead training sessions for advisors and their staff on Advisor Complete, onboarding workflows, and documentation requirements.
• Troubleshoot operational issues, provide real-time solutions, and escalation complex matters as necessary.

Operational Processing & Back-Office Support (35%)

• Process new accounts, incoming transfers, direct rollovers, and set up key account features (e.g., SWPs, PIPs, check writing).
• Review and validate paperwork for accuracy and completeness.
• Collaborate with internal teams (Sales Supervision, Trading, Cashiering) to ensure smooth account processing.
• Maintain accurate client records in systems such as Laserfiche and others.
• Address advisor inquiries via phone and email regarding account and transfer statuses.

What You Bring:

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently in the field with minimal supervision.
• High school diploma or equivalent required; college degree in a related field preferred.
• Minimum of 2 years of experience in financial services or client onboarding roles