Client Onboarding & Accounts Specialist

Kestra Financial; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Health insurance

Training & development

Tuition reimbursement

Job summary

Kestra Financial is seeking a detail-oriented Client Service Specialist to support the Account Services team. You will accurately process account openings, maintenance requests, and asset transfers, while ensuring data integrity and regulatory compliance.

You’ll serve clients and advisors, educate on AdvisorComplete®, and help improve team efficiency. The role requires strong organizational skills, customer service ability, and proficiency with Microsoft Office.

Qualifications

• High school diploma required; some college coursework preferred.
• 1+ years of experience in an office environment, data entry, or related administrative role preferred.
• Financial services industry experience preferred.

Responsibilities

• Process Account Opening & Maintenance: enter and review new account data, handle account conversions, and process maintenance requests (name changes, SSN corrections, addresses, closures).
• Manage Asset Transfers & Distributions: initiate and process asset transfers, direct rollovers, SWP, and PIP.
• Ensure Data Integrity & Compliance: organize client files, update statuses, resolve paperwork issues (NIGO).
• Provide Client & Advisor Support: answer questions on paperwork and account status; educate on AdvisorComplete®.
• Contribute to Team Efficiency: support processing standards, cross-train, foster reinvention and integrity.
• Perform Special Account Features: add/update check writing, margin, periodic IRA distributions.
• Undertake Ad Hoc Duties: handle other duties/projects as assigned.

Skills

Attention to detail

Customer service

Multi-tasking

Analytical skills

Communication skills

Data entry

Office equipment operation

Microsoft Office

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

Kestra Financial is seeking a detail-oriented Client Service Specialist to support the Account Services team. You will accurately process account openings, maintenance requests, and asset transfers, while ensuring data integrity and regulatory compliance.

You’ll serve clients and advisors, educate on AdvisorComplete®, and help improve team efficiency. The role requires strong organizational skills, customer service ability, and proficiency with Microsoft Office.