Sr. Mgr., Business Process

Jobs2Web; Irvine (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Irvine Company is seeking a Sr. Manager, Process & Technology Adoption to lead large-scale technology and process transformation initiatives across the I&MT portfolio.

You will oversee training and communications programs to foster cross-functional collaboration, improve operational efficiency, and drive continuous improvements in service delivery. You will guide business divisions through future-state processes, align solutions with strategic objectives, and coach senior leaders through

Responsibilities

• Identify projects needing change management within I&MT portfolio.
• Educate leaders on adoption strategies to maximize business value.
• Plan and manage portfolio implementations with cross-functional teams.
• Coach stakeholders through transformation initiatives and CRM options.
• Ensure quality outputs and post-go-live metrics.

Job description

Irvine Pacific® sets a high standard for excellence that elevates homeownership on all levels. As homebuilders, we provide multiple premium product offerings that respond to your unique style and aspirations. Irvine Pacific is committed to providing a best-in-class experience, with a knowledgeable sales team, dedicated customer care professionals and a skilled construction team that are second to none.

We build neighborhoods throughout the Villages of Irvine® that enrich lifestyles and offer easy access to award-winning schools, major employment centers, premier shopping and dining destinations, resort-inspired amenities and permanently protected parks, trails and open space. Our approach builds on experience — both yours and our own — by providing research-driven design innovation and high-quality, sustainable homes that exceed your expectations and anticipate your desires. Our commitment builds on the proud 150-year legacy of Irvine Company culture, credibility, stewardship, financial stability and reinvesting in our local communities.

Position Summary:

The Sr. Manager, Process & Technology Adoption will be responsible for large scale technology and process transformation efforts driven by the department in partnership with the business as well as will lead I&MT department training and communications programs that drive greater cross department collaboration, operational efficiency and continuous improvements to our portfolio service delivery capabilities.

Primary responsibilities will include managing resources who guide the business divisions through process alignment activities such as defining and documenting future processes and impacts and orchestrating activities that help business users prepare to operate using new processes and solutions.

This role requires change management expertise depth and breadth, technology, project delivery, and system integrations acumen as well as experience leading, with excellent collaboration, communication and team building skills. The Sr. Manager, Process & Technology Adoption will engage with all aspects of IT as well as with key stakeholders in I&MT and across divisions across a range of levels including senior V.P. and S.V.P., to help coach them and ensure their needs are understood and they are supported through transformation programs or priority initiatives such as CRM. This role must be comfortable working in and providing structure and direction in a fast-paced and agile environment as well as the ability to be both strategic and detailed to guide junior team members on how to shape and deliver quality outputs.

Job Duties:

• Identify projects and initiatives across the I&MT portfolio that require change management services and manage ongoing demand of ad-hoc needs.
• Understand a wide range of cross functional and cross Division business process to help facilitation of shaping future state processes to the solution capabilities
• Educate and guide business and I&MT leaders on how to most effectively deploy change readiness and adoption strategies, frameworks and techniques to maximize business value realization.
• Manage and train I&MT resources on approaches and tools for process alignment efforts and change adoption/ communication of the recommended approaches and templates.
• Serve as a quality assurance checks on portfolio projects related to process and technology change adoption and provide implementation recommendations. This includes orchestrating change readouts, incorporating feedback mechanisms into programs, facilitating discussions on post go-live metrics and championing business readiness needs.
• Engage with business stakeholders to surface business challenges/needs and overlay technology options that could potentially help solve pain-points This responsibility will be a highly consultative one which will require bringing stakeholder groups together, facilitating problem and/or priority alignment, and driving comprehensive buy in to proposed solution options including potential tradeoffs and risks associated with them.
• Plan, manage and participate in portfolio implementations that have user impacts, working effectively with other project team participants to ensure all parties deliver high quality solutions that meet the business’ requirements. This role includes ensuring team resources are collaborating with technical and functional resources to assure that documented processes and requirements are effectively developed and configured.

Minimum Qualifications / Other Expectations:

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.