Mgr., Operational Technologies

Jobs2Web; Irvine (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

The Irvine Company in Irvine, CA is seeking an IT Operations professional to manage 3rd party MSPs for operational tech across properties, travel for site/bid walks, and align IOS BoD standards with engineering teams.

You will partner with business units on tech/construction projects, own project tasks, and coordinate with IT Networking to ensure proper fiber placement and timely progress reporting to leadership.

Qualifications

• BS/BA or equivalent work experience.
• 3-5 years experience in a similar role preferred.
• Demonstrated ability to collaborate, create consensus, and engage cross-departmental teams.
• Strong written and verbal communication, and strong leadership skills.
• Demonstrates attention to detail in both construction and customer experience/satisfaction issues.
• Excellent organizational skills.
• Strong Customer Service background with experience maintaining high levels of customer satisfaction.
• Ability to multi-task and establish priorities.
• 5 years experience in IT Operations.
• Efficiency with Google Mail, Drive, Docs and Sheets a plus.

Responsibilities

• Manage 3rd party Managed Services vendor for support of operational technologies (e.g., non-networked PCs supporting elevators, access control, CCTV).
• Travel to properties to perform site/bid walks with partners and vendors to ensure quality of deliverables.
• Collaborate with appropriate I&MT IOS teams to include their latest standards into BoD documentation.
• Partner with business units on development and reinvestment projects to ensure alignment with technology and construction requirements.
• Identify divisional challenges arising from BoD compliance and develop remedies.
• Own and manage all assigned project tasks and ensure they are prioritized and on-time.
• Lead as single point of contact for fiber service designs to meet long-term requirements.
• Respond to fiber service submittals within contractual timelines to avoid delays.
• Coordinate with IT Networking to place lines and fiber within building MPOEs.
• Attend divisional meetings, track progress, and share new technologies.

Skills

Customer service

Leadership

Communication

Organization

Multi-tasking

Attention to detail

Collaboration

Time management

Cross-departmental teamwork

Education

BS/BA or equivalent

Tools

Google Mail

Google Drive

Google Docs

Google Sheets

Job description

Select how often (in days) to receive an alert:

Irvine Pacific® sets a high standard for excellence that elevates homeownership on all levels. As homebuilders, we provide multiple premium product offerings that respond to your unique style and aspirations. Irvine Pacific is committed to providing a best-in-class experience, with a knowledgeable sales team, dedicated customer care professionals and a skilled construction team that are second to none.

We build neighborhoods throughout the Villages of Irvine® that enrich lifestyles and offer easy access to award-winning schools, major employment centers, premier shopping and dining destinations, resort-inspired amenities and permanently protected parks, trails and open space. Our approach builds on experience — both yours and our own — by providing research-driven design innovation and high-quality, sustainable homes that exceed your expectations and anticipate your desires. Our commitment builds on the proud 150-year legacy of Irvine Company culture, credibility, stewardship, financial stability and reinvesting in our local communities.

Job Duties:

• Manage 3rd party Managed Services vendor for support of operational technologies (e.g., non-networked PCs supporting elevators, access control, CCTV, etc.).
• Travel to properties to perform site/bid walks with partners and vendors as needed to ensure quality control of deliverables.
• Collaborate with appropriate I&MT IOS teams to include their latest standards into business unit Basis of Design (BoD) documentation.
• Partner with business units on development and reinvestment projects to ensure alignment with technology and construction requirements (examples include: MPOE/IDF design, Dry Utility planning, Fiber distribution, Low voltage design, Corporate Security CCTV and Access control/IAM, IOT protocols, and environmental controls).
• Proactively identify divisional challenges arising from complying with the BoD and develop solutions to remedy and amend the BoD when appropriate.
• Own and manage all assigned project related tasks and ensure they are prioritized, scheduled, completed on-time, and compliant with specifications.
• Lead as single point of contact for review of fiber service provider’s designs to ensure they meet our long-term requirements, including access, capacity and quality of build.
• Respond to fiber service provider submittals with changes, edits, or approvals within contractual defined timelines to avoid project delays.
• Coordinate with IT Networking and Infrastructure to identify placement of free courtesy lines and/or dark fiber within building MPOEs.
• Attend divisional and cross-divisional update meetings, participate and track project progress, share and evaluate new technologies and efficiencies.
• Assist in reporting project progress and activities to leadership.

Minimum Qualifications / Other Expectations:

• BS/BA or equivalent work experience.
• 3-5 years experience in a similar role preferred.Demonstrated ability to collaborate, create consensus, and engage cross-departmental teams
• Strong written and verbal communication, and strong leadership skills
• Demonstrates attention to detail in both construction and customer experience/satisfaction issues
• Excellent organizational skills
• Strong Customer Service background with experience maintaining high levels of customer satisfaction
• Ability to multi-task and establish priorities
• 5 years experience in IT Operations
• Efficiency with Google Mail, Drive, Docs and Sheets a plus

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.