Evergreen Business Support Analyst ($20.00 - $50.00)

Irvine Company; Irvine (CA); Sur place; USD 28 000 - 69 000; Plein temps

Résumé du poste

The Irvine Company is seeking an Evergreen Business Support Analyst to support its Apartments Division in Irvine, CA. You will analyze and improve business processes by leveraging technology, participate in technology projects, and provide end-user and training support to business users.

Responsibilities include break-fix support, Salesforce enhancements, and cross-functional collaboration with analysts, contractors, and stakeholders to ensure effective solutions and training programs.

Qualifications

• BA or BS in computer science, mathematics or a computer-related field.
• 5+ years of related experience.
• Knowledge of and experience with Salesforce; Administrator experience highly desired.

Responsabilités

• Provide timely end-user support for core business systems and resolve issues.
• Collaborate with contractors and vendors to resolve issues as needed.
• Participate in feasibility analysis of Salesforce-related solutions and enhancements.
• Evaluate information from multiple sources and recommend optimal resolutions.
• Understand end-to-end business processes across lifecycle and operations.
• Coordinate with business analysts to capture requirements and document changes.
• Serve as liaison between project teams and end-users during design, configuration and testing of solutions.
• Develop and deliver technical training curriculum and conduct trainings as needed.

Connaissances

Analytical thinking

Strong communication

Training / knowledge transfer

English proficiency

Formation

BA/BS in computer science or related field

Outils

Salesforce

Description du poste

Evergreen Business Support Analyst ($20.00 - $50.00)

Date: Sep 14, 2026

Property: PROMENADE (2167)

Location: Irvine, CA, 12345

Division: Office (Office)

Irvine Pacific® sets a high standard for excellence that elevates homeownership on all levels. As homebuilders, we provide multiple premium product offerings that respond to your unique style and aspirations. Irvine Pacific is committed to providing a best-in-class experience, with a knowledgeable sales team, dedicated customer care professionals and a skilled construction team that are second to none.

We build neighborhoods throughout the Villages of Irvine® that enrich lifestyles and offer easy access to award-winning schools, major employment centers, premier shopping and dining destinations, resort-inspired amenities and permanently protected parks, trails and open space. Our approach builds on experience — both yours and our own — by providing research-driven design innovation and high-quality, sustainable homes that exceed your expectations and anticipate your desires. Our commitment builds on the proud 150‑year legacy of Irvine Company culture, credibility, stewardship, financial stability and reinvesting in our local communities.

Position Summary:

Responsible for supporting the technology needs of the Apartments Division by participating in the analysis and improvement of existing business processes by leveraging technology, participating in implementation and support of technology projects, and providing end-user and training support to business users. Responsibilities include day-to-day break-fix support as well as implementing enhancements by means of: analysis, requirements gathering, functional design specification, testing, training and documentation.

Job Duties:

• Provide timely end user support for all core business systems, respond to queries, resolves and escalates issues for technology.
• Collaborate with contractors and external vendors in order to resolve issues as needed.
• Participates in the feasibility analysis of solutions and enhancements to existing Salesforce CRM system.
• Evaluates information gathered from multiple sources, reconciles conflicts, and recommends optimal approach for resolution.
• Understands end-to-end business processes across the business and customer lifecycle.
• Coordinate with business analysts to understand user requirements. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for training and communication purposes.
• Acts as a liaison between project team leadership and end-users, technical and business analysts, consultants, and other stakeholders in the analysis, design, configuration, and testing of business solutions.
• Provides expertise and assistance during development of technical training curriculum and conducts training as needed

Minimum Qualifications / Other Expectations:

Education:

• BA or BS in computer science, mathematics or a computer-related field

Experience:

• 5 or more years of related experience
• Knowledge of and experience with Salesforce
• Administrator experience highly desired

Skills and Abilities:

• Entrepreneurial, driven for success, intellectually curious (want to know WHY).
• Strong analytical and problem-solving skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
• Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Excellent organizational skills, detail oriented with a high level of accuracy.
• Work is supervised based on achievement of tasks, goals and assigned projects. Work is reviewed for good use of judgment as well as overall quantity, quality and efficiency.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus

Certificates and Licenses:

• Valid driver’s license; valid vehicle insurance

Compensation

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.