Sr Manager, Ticket Sales

LA Galaxy; Carson (CA); On-site; USD 88,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation and sick time

Life insurance

Parental leave

401k with match

Wellness programs

Job summary

LA Galaxy is seeking a Sr Manager, Ticket Sales to lead the Full Season Account Executive team and oversee Inside Sales, driving season ticket sales initiatives and pipeline management. The role partners with managers across the sales organization to align campaigns, recruit talent, and deliver revenue growth while fostering a high-energy team culture.

Responsibilities include coaching, forecasting, onboarding, and producing consistent results; this position requires coordination with CRM

Qualifications

• BA/BS degree in a related field.
• 4–6 years related ticket sales experience.
• Experience leading, coaching, and managing sales teams.
• Experience recruiting, hiring, onboarding, and developing sales talent.
• Proven ability to set, cascade, and achieve sales goals through disciplined execution.
• Strong coaching, performance management, written communication, and presentation skills.
• Proficiency in pipeline reviews, forecasting, KPI analysis, and CRM-based lead management.
• Ability to build onboarding plans, certification programs, training resources, and career pathways.
• Excellent organization, prioritization, and ability to collaborate across teams.
• Ability to work evenings, weekends, and holidays.
• Experience in professional sports ticket sales or service preferred

Responsibilities

• Lead team meetings and general sales meetings; communicate priorities, reinforce accountability, and foster a collaborative, high-energy sales culture.
• Launch and manage season ticket campaigns and sales contests; cascade department goals to representatives and track progress against weekly, monthly, and annual targets.
• Coach and manage the performance of Full Season Account Executives and directly manage and develop the Inside Sales Manager; provide regular feedback, conduct evaluations, and support sustained performance and professional growth.
• Review individual and team pipelines, activity, conversion, and forecasting; provide actionable direction and report performance insights to sales leadership. Work closely with all other managers to align priorities, share best practices, and coordinate execution across teams.
• Establish lead-distribution rules and service-level expectations, partnering with the CRM Coordinator on execution, quality control, and continuous improvement.
• Oversee Inside Sales onboarding through the Inside Sales Manager, including ramp plans, certification standards, and cohort management; define and support the promotion path from Inside Sales to Account Executive.
• Roll out sales guidebooks and related training; recruit, interview, hire, and onboard Account Executives and Inside Sales representatives in close partnership with the Inside Sales Manager and other managers.

Skills

Leadership

Coaching

Communication

Organization

Collaboration

Time management

Flexibility

Education

BA/BS Degree

Tools

CRM software

Forecasting tools

Job description

LA Galaxy is where soccer, culture, and community come together. As one of Major League Soccer’s most storied clubs, the Galaxy deliver unforgettable matchdays and moments that connect fans across Los Angeles and beyond.

Owned by AEG, the LA Galaxy are powered by teams who bring energy, creativity, and commitment to everything they do, from matchday operations and fan engagement to the work that happens behind the scenes. Every role plays a part in shaping the experience on and off the pitch and building a club that reflects the city it represents.

If you want to be part of a team where your work shows up live, in real time, and in front of passionate fans, there’s a place for you here. Because on matchday, it happens here.

Job Summary

The Sr Manager, Ticket Sales leads the strategic direction, daily operations, and performance of the Full Season Account Executive team and oversees the Inside Sales function through direct management and development of the Inside Sales Manager. This role drives season ticket sales initiatives, establishes and cascades goals, coaches and develops sales talent, and ensures consistent execution of pipeline management, onboarding, training, and performance standards. The Sr. Manager works closely with all other managers across the sales organization to align priorities, launch campaigns, strengthen career pathways, recruit high-performing talent, and deliver revenue growth and an engaging team culture.

Essential Functions

• Lead team meetings and general sales meetings; communicate priorities, reinforce accountability, and foster a collaborative, high-energy sales culture.
• Launch and manage season ticket campaigns and sales contests; cascade department goals to representatives and track progress against weekly, monthly, and annual targets.
• Coach and manage the performance of Full Season Account Executives and directly manage and develop the Inside Sales Manager; provide regular feedback, conduct evaluations, and support sustained performance and professional growth.
• Review individual and team pipelines, activity, conversion, and forecasting; provide actionable direction and report performance insights to sales leadership. Work closely with all other managers to align priorities, share best practices, and coordinate execution across teams.
• Establish lead-distribution rules and service-level expectations, partnering with the CRM Coordinator on execution, quality control, and continuous improvement.
• Oversee Inside Sales onboarding through the Inside Sales Manager, including ramp plans, certification standards, and cohort management; define and support the promotion path from Inside Sales to Account Executive.
• Roll out sales guidebooks and related training; recruit, interview, hire, and onboard Account Executives and Inside Sales representatives in close partnership with the Inside Sales Manager and other managers.

Required Qualifications

• BA/BS Degree (4-year) In a related field
• 4-6 years Related ticket sales experience
• Prior experience leading, coaching, and managing sales teams and people managers
• Experience recruiting, hiring, onboarding, and developing sales talent
• Proven ability to set, cascade, and achieve sales goals through disciplined execution.
• Strong coaching, performance management, written communication, and presentation skills.
• Proficiency in pipeline reviews, forecasting, KPI analysis, and CRM-based lead management.
• Ability to build onboarding plans, certification programs, training resources, and career pathways.
• Excellent organization, prioritization, and ability to collaborate closely with managers across teams.
• Ability to work evenings, weekends, and holidays.
• Experience in professional sports ticket sales or service preferred

Payscale: $87,919.00 - $97,500.00

Bonus:This position is eligible for a bonus under the current bonus plan requirements.

Benefits:We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.