Sr Manager, Systems Integration Consulting

Dynatrace LLC; Detroit (MI); Hybrid; USD 150,000 - 205,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Wellness Days

Learning perks

Volunteer day

Job summary

Dynatrace LLC is seeking a Sr. Managing Architect to lead a team of SMEs within the Center of Excellence. You will own mission-critical topics, maintain hands-on technical work, and define best practices, reference models and solution methodologies for Dynatrace Customer Success.

You will mentor others, drive asset creation and align with executive priorities. You will oversee customer engagements and pilots, evaluate new technologies, and collaborate with R&D, Sales Engineering and other teams

Qualifications

• Technical degree (CS/CE) or equivalent experience.
• 5+ years as a consultant or architect on technical, agile teams.
• 2+ years leading technical people with accountability for output.
• Experience with deployment automation tools and scripting.
• Experience with modern cloud technologies and cloud-native design.

Responsibilities

• Lead a focused team of SMEs within the Center of Excellence.
• Write, review and defend technical substance; promote best practices.
• Mentor team members; grow technical depth and manage resources.
• Align with strategic initiatives and support GTM programs.
• Lead customer engagements and pilots; contribute to thought leadership.

Skills

Technical leadership

Communication skills

Problem solving

Analytical thinking

Stakeholder engagement

Education

Technical degree in CS/CE

Tools

Automation tools

Scripting

Cloud/IaaS-PaaS-Container

Job description

Your role at DynatraceThe Center of Excellence team is responsible for increasing the ability to scale platform expertise across the entire Dynatrace Customer Success organization. Focused on topics that drive Dynatrace value, adoption and retention with customers, the Center of Excellence acts as a point of contact for Dynatrace Customer Success for specialized customer engagements, proliferation of best practices and driving of key enablement activities. The Center of Excellence engages in cross-functional collaborative activities to ensure that all departments within Dynatrace Customer Success have the right tools and knowledge at their disposal to further drive customer value.As a Sr. Managing Architect in the Center of Excellence team, you are an Architect who leads a focused team of Subject Matter Experts (SMEs). You retain full ownership of one or more mission critical topics — including (but not limited to) logs, security, cloud, Kubernetes, developer observability, business analytics and digital experience management — and you are yourself a Subject Matter Expert who defines best practices together with stakeholders to scale specialized expertise within Dynatrace Customer Success. Alongside that technical ownership, you carry formal people leadership responsibility for a team of CoE architects and consultants.The emphasis of this role is technical. You are expected to remain hands-on and technically current: you write, review and defend the technical substance of what your team and the CoE produces rather than only managing its production. Your people leadership is the multiplier on that expertise — you steer the team to effective and efficient contribution across a wider set of high-priority topics, and you deliberately grow technical depth in others so that expertise in your area does not depend on you alone.Measures of Success:Success in this role is proven through the combination of personal technical contribution and demonstrated ability to steer others. Neither alone is sufficient.Technical credibility — recognized within Dynatrace Customer Success as a Subject Matter Expert on your owned topics, with personally authored best practices and reference material adopted in the fieldSustained hands-on contribution — you continue to produce and validate technical work alongside your management dutiesTechnical quality of the team’s output — deliverables produced under your leadership are R&D-verifiable, customer-case-rooted and adopted by the fieldMultiplication — measurable growth in the technical capability and autonomy of your direct reportsCustomer impact — adoption, value realisation and retention outcomes on the engagements you and your team supportScaling reach — the best practices and enablement your team produces are taken up by Dynatrace Customer Success teams outside the CoETeam leadership:Manage a focused team of SMEs within the Center of Excellence function in Dynatrace Customer Success, with responsibility for performance, development and retentionGrow technical depth in others — mentor and coach your team against the topics the CoE must cover, and raise the technical bar with every hirePrioritize tasks against a wider set of topics and asset needsImplement processes to balance resources for supporting customer facing engagements, best practice development and providing input and support for GTM programsLead the team , managing resources and budget accordinglyDefine, track and manage key performance indicators to measure the effectiveness and impact of your team’s contribution, and drive continuous improvementOversee projects and initiatives within your area of expertiseEnsure effective customer feedback processes and incorporate into development of best practices, as well as prioritize and relay feedback to product teamsAlign with strategic initiatives and drive prioritization of asset creation based on mission critical goals set on a senior executive levelTechnical ownership:Topic ownership — own all aspects of one or more mission critical topics, creating the deliverables required to scale that expertise and driving asset creationProvide Subject Matter Expertise on mission critical topics, and remain hands-on with the platform while carrying leadership responsibilityDevelop, document and promote best practices , reference models and solution methodologies for use across Dynatrace Customer SuccessDigest technical resources from various sources into tangible and executable strategiesLead or support customer engagements and pilots together with an existing customer account team, and extract learnings into verified best practicesAssess and recommend new technologies , tools and frameworks to enhance customer engagementCollaborate with stakeholders within Dynatrace Customer Success, R&D, Sales Engineering and other technical teamsProvide technical leadership and mentorship within Dynatrace Customer Success, supporting skill development and knowledge sharingSupport scaling of expertise to broader Dynatrace Customer Success teamsContribute to thought leadership assets and activitiesWhat will help you succeedMinimum Requirements:Technical degree (i.e. Computer Science, Computer Engineering) or relevant work experience required5+ years’ proven experience as a consultant or architect working on highly technical, agile teams2+ years’ experience leading technical people — formal line management, or sustained team/technical lead responsibility with accountability for the output and development of othersExperience with modern deployment automation tools, scripting, and methodsWorking experience with modern IaaS, PaaS, container and Serverless cloud technologiesWorking experience with cloud-native application designWorking experience with modern software engineering processesExperience developing and promoting best practices, methodologies and governance frameworksMust have excellent written, oral, and presentation communications skillsStrong analytical, problem-solving, and communication skills, with the ability to engage both technical and non-technical stakeholdersAbility to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environmentExperience with the enterprise software sales process preferredWhile this is not a traveling role, must be willing to travel up to 25%Why you will love being a DynatracerDynatrace is a leader in unified observability and security.We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.Over 50% of the Fortune 100 companies are current customers of Dynatrace.Compensation and RewardsFor the role of Sr Managing Architect, the salary range is between 150,000 USD to 205,000 USD. This is depednant on experiance.Equal opportunitiesAll your information will be kept confidential according to EEO guidelines.We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [e-mail] to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members.Wellness DaysFour company-designated extra paid days off for you to recharge batteries.FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need.AI-driven workflowsUse AI as your daily teammate to automate tasks and focus on what matters.Learn & developCompany-wide learning perks, designated team's learning days, and more.Volunteering dayA day of paid volunteer time to support a community or cause you care about.Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.About DynatraceDynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.