Sr. Manager, Solution Consulting (OT / Cyber-Physical Systems) (Fully Remote)

ServiceNow; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

ServiceNow is seeking a strategic leader to lead a global team of OT Solution Consultants, mentoring engineers, shaping skills frameworks, and driving AI-enabled OT initiatives.

You will partner with Account Executives to win complex OT/CPS opportunities, deliver demos, value proofs, and executive briefings, and translate capabilities into business outcomes for energy, manufacturing, and other sectors.

Qualifications

• Experience leading a global OT solution consulting team.
• Familiarity with OT security frameworks (NIS2, NERC CIP, IEC 62443).

Responsibilities

• Lead, mentor, and develop a global OT Solution Consulting team.
• Evaluate skills with a consistent framework covering OT depth, asset visibility, and AI fluency.
• Set performance goals and track progress to foster a high-performance culture.
• Partner with Account Executives to qualify and win complex OT/CPS opportunities.
• Provide technical leadership through discovery, demos, proofs of value, and executive presentations.
• Develop go-to-market plays and vertical strategies across energy, manufacturing, life sciences, and more.
• Engage CISOs, OT security leaders, and plant operators to translate requirements into business impact.
• Act as trusted advisor on OT security frameworks like NIS2, NERC CIP, and IEC 62443.
• Conduct site visits, workshops, and executive briefings.
• Coordinate with Product Management, Marketing, Enablement, Services, and Customer Success.

Skills

Team leadership

Coaching

AI fluency

Executive presentations

Discovery & demos

OT security frameworks

Strategic partnerships

Job description

• Lead, manage, and mentor a global team of OT Solution Consultants, providing coaching, feedback, and career development.
• Evaluate against a consistent skills framework covering OT technical depth, asset visibility, demo craft, and AI fluency.
• Set performance goals, track progress, and foster a collaborative, high-performance culture.

Sales support and strategy:

• Partner with Account Executives and OT sales leadership to qualify and win complex OT/CPS opportunities.
• Provide technical leadership through discovery, demonstrations, proofs of value, and executive presentations.
• Develop go-to-market plays and vertical strategies in energy, manufacturing, life sciences, and more.
• Engage directly with CISOs, OT security leaders, and plant operators to understand requirements and regulatory pressures.
• Act as trusted advisor on OT security frameworks like NIS2, NERC CIP, and IEC 62443.
• Conduct site visits, workshops, and executive briefings connecting technical capabilities to business impact.

Cross-functional collaboration:

• Provide structured field feedback to Product Management on features and competitive gaps.
• Work with Marketing and Enablement to develop technical content and field-ready tools.
• Coordinate with Services and Customer Success for smooth transition from sale to implementation.

ServiceNow

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture with a global workforce, emphasizing flexibility and innovation.