Sr Manager, Labor Relations

1001 Walt Disney Parks and Resorts U.S., Inc.; Lake Buena Vista (FL); On-site; USD 146,000 - 196,000; Full time

Job summary

The Walt Disney Company in Lake Buena Vista, FL seeks a Sr. Manager, Labor Relations (Arbitration & Charges) to serve as the primary Company advocate in arbitrations and unfair labor practice charges with the NLRB.

You will lead a team of Labor Relations professionals in handling grievances and interpretation of site-specific agreements, with strong first-chair experience guiding hearings and settlements. Responsibilities include managing arbitration caseloads across WDW and DLR, tracking

Qualifications

• 5+ years of leadership experience in Labor Relations, HR, Legal, or equivalent.
• First-chair experience in arbitrations, negotiations, mediations, or agency matters.
• Strong understanding of NLRA, Title VII, EEO, ADA, and FMLA.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with diverse audiences.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• JD or equivalent legal training preferred when possible.
• Bachelor's degree in Employee Relations, Industrial Labor Relations, Business Administration, or related field preferred.

Responsibilities

• Manage case load for arbitrations with the labor relations team across sites.
• Track arbitration outcomes and maintain case dockets/database.
• Develop defensive strategy for bi-coastal arbitrations.
• Serve as first-chair/primary Company advocate in arbitration matters.
• Review, interpret and apply collective bargaining agreements.
• Oversee handling of NLRB matters and related communications.
• Provide leadership, coaching, and priority setting for team members.
• Ensure timely archiving of work via case management systems.

Skills

Leadership in Labor Relations

First-chair experience

Legal knowledge (NLRA, Title VII, EEO,

Written & verbal communication

Multitasking in fast-paced environment

Confidentiality handling

MS Office proficiency

Education

Bachelor's degree in HR / related field

JD or equivalent legal training

Tools

Microsoft Office

Job description

About the Role & Team

We are a dynamic fast-paced team supporting Disney Experiences (DX)! We are hiring for a Sr. Manager, Labor Relations (Arbitration & Charges) based out of Lake Buena Vista, FL. This position serves as the primary Company advocate in arbitrations and unfair labor practice charges filed with the NLRB. This position also assists with leading a team of Labor Relation professionals in the day-to-day administration and interpretation of site-specific collective bargaining agreements through consultations, grievances and resolution of labor-management issues. The role requires prior first-chair experience representing and advocating on behalf of management in arbitrations or similar hearings, mediations, and before administrative agencies.

What You Will Do

• Manage case load for arbitrations across the WDW & DLR labor relations team, including striking panels, maintaining case dockets, and providing regular reporting on pending matters.
• Track arbitration outcomes and maintain a database of arbitrator decisions; manage timelines to ensure efficient disposition of pending arbitration matters.
• Conduct research, fact-finding, and risk/benefit analysis to develop and lead defensive strategy for bi-coastal arbitrations.
• Serve as first-chair/primary Company advocate in WDW arbitration matters, working with external counsel as appropriate on high-impact matters across both coasts.
• Review, interpret and apply collective bargaining agreements.
• Oversee the direction of team members responsible for assessing and responding to NLRB matters, using strong written & verbal communication, strategic analysis, and advocacy skills.
• Provide management and direction to team members, including coaching and training, setting priorities and assigning work, implementing discipline, and evaluating progress towards goals.
• Responsible for timely and accurate archiving of work via a case management system.
• Perform other job-related duties as requested.

Required Qualifications & Skills

• 5+ years of leadership experience in Labor Relations, Human Resources, Legal, or equivalent (e.g. client advocacy at hearings, mediations, negotiations, and administration of Collective Bargaining Agreements)
• First-chair experience representing clients in arbitrations, negotiations, mediations, and/or agency matters
• Strong understanding of all aspects of state and federal labor and employment laws including, but not limited to NLRA, Title VII, EEO, ADA, and FMLA
• Exceptional written and verbal communication skills with the ability to develop and articulate persuasive position statements and briefs
• Ability to communicate with different audiences and represent the Company in a professional manner
• Ability to multi-task and balance numerous priorities in a fast paced, deadline oriented environment
• Proven ability to maintain confidentiality and handle highly sensitive matters appropriately.
• Proficient with Microsoft Office products and willingness to learn new systems
• Education Bachelor's degree, preferably in Employee Relations, Industrial Labor Relations, Business Administration, Human Resources, or equivalent field.
• JD or equivalent legal training strongly preferred.

Disability accommodation for employment applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Lake Buena Vista, FL is $145,900.00 to $195,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment: People & Culture

Job Posting Primary Business: Labor Relations

Primary Job Posting Category: HR Labor Relations

Employment Type: Full time

Primary City, State, Region, Postal Code: Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted: 2026-09-28

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