Sr Manager, Credit Risk Management - Platforms

T-Mobile USA; Bellevue (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

T-Mobile USA is seeking a Senior Manager, Credit Risk Management to lead the technical direction for Tier 1 and 2 decision engines, managing fraud, credit, and collections strategy configurations in an Agile environment. The role combines technical leadership with strategic vision to improve efficiency and effectiveness.

You will attract and develop a high-performing team, partner with IT and vendors, manage budgets, and champion innovative, scalable risk solutions to support customers and

Qualifications

• Bachelor's Degree with 7+ years of related work experience.
• 7+ years product management in an Agile software environment.
• 2-4 years leadership experience.

Responsibilities

• Provide technical direction across the solution lifecycle and design configurations.
• Ensure quality releases via code reviews and vendor management.
• Collaborate with Strategy, Fraud, Business and IT Production Support for releases.
• Lead multiple teams, manage budgets, coach staff and drive solutions.
• Foster innovation and productize scalable, client-focused solutions.

Skills

Agile Methodologies

Agile Project Management

Cloud Architecture

Java

JavaScript

NoSQL

Python

Shell scripting

Education

Bachelor's Degree or equivalent

Finance, Economics, Math, or related field

Tools

FICO Platform

Experian PowerCurve

Aurora

Source Code Management Tools

AWS

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Senior Manager, Credit Risk Management is responsible for technical support for Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. This role combines technical expertise, strategic vision, and thought leadership to enhance team performance, improve process efficiencies, and drive the integration of emerging technologies. The ideal candidate will bring strong project management skills, analytical expertise, and advanced communication abilities to guide the development and implementation of cutting-edge decisioning solutions.

The Senior Manager is also responsible for attracting, hiring, retaining a high performing, team of Software Configuration owners, other members of technical staff, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with partner organizations, dependent IT engineering teams, and supporting vendors.

Responsibilities

• Provide technical direction and recommendations to ensure the integrity and adaptability of the technical design throughout the solution's lifecycle. This includes designing, building, and configuring technical solutions that align with client requirements while adhering to software development principles.
• Ensure high-quality processes and deliverables by gaining expert-level knowledge of product architecture and workflows through active project involvement. Participate in code reviews to uphold high-quality releases and maintain best practices. Oversee technical relationships with multiple vendors, advocating for feature and functionality enhancements in future product releases. Regularly reassess current processes, refining and optimizing where needed.
• Work closely with cross-functional teams, including Strategy, Fraud, Business, and IT Production Support, to facilitate seamless releases. Communicate project details, issues, and deliverable timelines effectively to senior management while providing technical support to stakeholder teams as needed.
• Manage and develop multiple teams to deliver projects on time and owning the budget by providing technical leadership, coaching, performance feedback, and business solution expertise that strengthen team capabilities and drive successful outcomes.
• Foster a culture of innovation by encouraging the 'productization' of solutions for scalable and repeatable success. Maintain a client-first mentality, prioritizing customer needs and satisfaction. Identify opportunities for process improvements and lead initiatives to enhance efficiency and effectiveness.

Education and Work Experience

Required

• Bachelor's Degree and 7 years of related work experience
• OR a combination of education and experience deemed equivalent.
• 7+ Years relevant product management experience in an Agile software product development environment.
• 2-4 years experince in a leadership role.

Preferred

• Acceptable areas of study include Finance, Economics, Mathematics, Industrial Engineering, Statistics, or related field
• 2-4 years experience teams of 5 or more resources in direct reporting relationship in a Product Management organization.

Knowledge, Skills and Abilities

Required

• Agile Methodologies: Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
• Agile Project Management: Experience with Agile backlog/project management tools.
• Cloud Architecture: Broad awareness of open source & AWS Cloud technologies

Preferred

• Configuration: Expertise in configuring and testing decision engines (eg: FICO Platform, Experian PowerCurve), or similar platforms
• Languages: Knowledge and proficient use of Java, JavaScript, and NoSQL Experience with NoSql technologies such as Aurora
• Scripting: Advanced scripting skills in at least one of the following: Python, Perl or Shell and willingness to learn new technologies. Experience with Source Code Management Tools.
• Testing: Experience with Performance. Load, Stress and Scalability Testing. Implementation of automated testing frameworks.

Certifications

Preferred

• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO)
• Agile Certified Practitioner (PMI-ACP)

At least 18 years of age

Legally authorized to work in the United States

Travel : Travel Required (Yes/No): No

DOT Regulated : DOT R