Sr. Manager, Certification Operations

Addison Group; Chicago (IL); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Remote with Monthly Meetings

Job summary

Addison Group in Chicagoland is seeking a Senior Manager of Certification Operations to oversee day-to-day operations of a professional certification program. You will lead a team, manage vendor relationships, and drive reporting and process improvements for a high-quality candidate experience.

The role requires collaboration with cross-functional teams, strong analytics, and experience with AMS/LMS systems.

Qualifications

• Bachelor's degree required.
• Minimum of 3 years of experience in certification operations, operations management, association management, or a related field.
• At least 1 year of direct supervisory or people management experience.
• Strong analytical skills with experience interpreting data and creating reports.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience working with CRM, Association Management Systems (AMS), Learning Management Systems (LMS), or similar databases.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving abilities and attention to detail.

Responsibilities

• Lead and mentor a team with coaching, performance management, and development.
• Oversee daily operations of certification and education programs; ensure exceptional service.
• Serve as escalation point for operational issues and implement solutions.
• Monitor program performance, analyze data, and prepare reports for decisions.
• Maintain certification records, learner information, and reporting within AMS/LMS systems.
• Oversee certification fulfillment, exam scheduling, credential maintenance, and online learning platform operations.
• Build and maintain relationships with vendors; monitor service levels and resolve issues.
• Coordinate projects, maintain documentation, and support process improvements.
• Review policies and educational materials for accuracy and consistency.
• Partner with internal departments on launches, technology enhancements, and initiatives.
• Monitor customer feedback and identify improvements to the certification experience.

Skills

Analytical skills

Strong communication

Organizational skills

People management

CRM/AMS/LMS experience

Microsoft Excel

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title: Sr. Manager, Certification Operations

Industry: Non-Profit / Professional Association

Location: Chicagoland Area (Must live in IL)

Assignment Type: Direct Hire

Pay: $85,000 - $95,000 annually

Work Schedule: Monday-Friday, 8:30 AM - 4:30 PM (100% Remote with monthly in-person meetings in the Chicagoland area)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company

:Our client is a nationally recognized nonprofit organization dedicated to advancing professional education and workforce development. They are committed to innovation, collaboration, and delivering exceptional learning experiences while fostering a supportive, people-first culture. Employees enjoy excellent work-life balance, opportunities for career growth, and the ability to make a meaningful impact

Job Description

n:Our client is seeking an experience d Senior Manager of Certification Operations to oversee the day-to-day operations of a professional certification program. This leadership role is ideal for someone with experience managing certification, education, or association programs while supervising a team and driving operational excellenc

e. The Senior Manager will collaborate with cross-functional departments, manage vendor relationships, oversee reporting and program performance, improve operational processes, and ensure a high-quality experience for certification candidates worldwi

Key Responsibilit

• ies:Lead and mentor a team by providing coaching, performance management, hiring, training, and ongoing developm
• ent.Manage the daily operations of certification and education programs while ensuring exceptional service for customers and stakehold
• ers.Serve as an escalation point for operational issues and implement effective soluti
• ons.Monitor program performance, analyze operational data, and prepare reports to support business decisi
• ons.Maintain and update certification records, learner information, and reporting within association or learning management syst
• ems.Oversee certification fulfillment, exam scheduling, credential maintenance, and online learning platform operati
• ons.Build and maintain strong relationships with third-party vendors while monitoring service levels and resolving iss
• ues.Coordinate operational projects, maintain documentation, and support continuous process improveme
• nts.Review certification policies, procedures, and educational materials to ensure accuracy and consisten
• cy.Partner with internal departments on product launches, technology enhancements, and strategic initiati
• ves.Monitor customer feedback and identify opportunities to improve the overall certification experie
• nce.Assist with departmental budgeting, reporting, and other operational initiatives as nee

Qualificat

• ions:Bachelor's degree requ
• ired.Minimum of 3 years of experience in certification operations, operations management, association management, or a related f
• ield.At least 1 year of direct supervisory or people management experience.Strong analytical skills with experience interpreting data and creating rep
• orts.Proficiency with Microsoft Office, including Excel, Word, and Out
• look.Experience working with CRM, Association Management Systems (AMS), Learning Management Systems (LMS), or similar datab
• ases.Excellent written and verbal communication sk
• ills.Strong organizational skills with the ability to manage multiple priorities in a fast-paced environ
• ment.Proven problem-solving abilities and attention to de

Preferred Qualificat

• ions:Experience working within a nonprofit, association, education, certification, or membership-based organiza
• tion.Background in data analysis or repor
• ting.Experience managing vendors or external business part

ners.

• tails:100% remote position for candidates residing in the Chicago
• area.Monthly in-person collaboration meetings are held in downtown Chicago or the Rosemont
• area.Company-provided equi

pment.

• 
  Perks:Fully remote work environment with limited in-person me
• ulture.Professional development and career growth opportu
• nities.Strong emphasis on work-life b
• alance.Leadership role with the opportunity to shape operational strategy and process improv

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.