Sr. Manager Account Services- Retail Beauty Industry

Vaco; Los Angeles (CA); Hybrid; USD 120,000 - 130,000; Full time

Job summary

An established industry player in the Retail Beauty sector is seeking a Senior Manager for Account Services. This pivotal role involves transforming order intake processes, enhancing operational efficiency, and ensuring customer satisfaction. The ideal candidate will have a strong background in operations and account services, particularly within the beauty industry and big-box retailers. You'll lead a dynamic team, implement best practices, and drive business success in a fast-paced environment. If you are passionate about operational excellence and eager to make a significant impact, this is the opportunity for you.

Qualifications

• 5+ years of experience in operations, account services, or sales support.
• Experience in the Beauty or Fashion industry required.

Responsibilities

• Oversee and prioritize B2B and PR orders, ensuring client deadlines are met.
• Evaluate workflows and develop standardized processes for efficiency.

Skills

Operations Management

Account Services

Sales Support

Problem-Solving

Leadership

Tools

EDI Systems

Sales Order Tracking Tools

Job description

Senior Manager, Account Services- Retail Beauty Industry

Location: El Segundo, CA (Hybrid - Minimum 3 days in office)

Salary Range: $120,000 - $130,000

Role Overview

Vaco LA is partnering with a leading company in the Retail Beauty industry to find a Senior Manager, Account Services who will play a key role in transforming order intake processes, improving operational efficiency, and enhancing customer satisfaction. This role is ideal for a strategic leader with experience in operations, account services, and sales support, particularly within the beauty industry and big-box retailers.

Key Responsibilities

• Order Management: Oversee and prioritize B2B and PR orders, ensuring all processes meet client deadlines.
• Process Improvement: Evaluate current workflows and develop standardized, streamlined processes to enhance efficiency and accuracy.
• System Optimization: Identify and recommend improved sales order tracking tools or methods to enhance visibility and productivity.
• EDI & Manual Order Entry: Manage and improve EDI system processes and manual order entry for accuracy and efficiency.
• Team Leadership: Mentor and guide team members to align with organizational goals and maximize performance.
• Client Expertise: Serve as a trusted resource for key B2B partners, offering hands-on support and solutions.
• Proactive Problem-Solving: Foster a solution-oriented culture, encouraging quick decision-making and accountability.
• Industry Expertise: Leverage knowledge of the beauty and retail industry to implement best practices and drive business success.

Qualifications

• 5+ years of experience in operations, account services, or sales support.
• Experience in the Beauty or Fashion industry required, with prior work with big-box retailers (e.g., Sephora, Ulta, Nordstrom, Target, etc.).
• Strong understanding of order management, EDI systems, and manual order entry.
• Proven ability to redesign workflows and implement new systems or software solutions.
• Exceptional organizational, analytical, and problem-solving skills.
• Strong leadership and collaboration skills, with the ability to motivate and align teams.
• Adaptability to a fast-paced environment with shifting priorities.

This is an exciting opportunity to lead transformation, optimize processes, and drive efficiency within a dynamic, growing company. If you have the expertise and passion for operational excellence in the beauty industry, apply today!