Sr Lead Office Manager WC OH

Anchor Point Management Group; Mayfield Heights (OH); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Competitive pay

Potential for multi-clinic work

Bonus potential

Job summary

Anchor Point Management Group is seeking a Lead Office Manager (Senior Wellness Coordinator) in Mayfield Heights, Ohio. In this role, you will act as the primary operational leader in the clinic, ensuring smooth daily operations and supporting both doctors and Wellness Coordinators.

The ideal candidate has solid experience in healthcare administration and leadership, with a focus on patient-centered care, operational excellence, and team mentoring.

Competitive hourly pay with opportunities for part-time to full-time work across multiple clinics.

Qualifications

• Proven experience as a Wellness Coordinator or similar front-office healthcare role.
• Demonstrated leadership, reliability, and accountability.
• Ability to stand/sit for extended periods and lift up to 50 lbs.

Responsibilities

• Act as the on-site lead during assigned shifts, ensuring smooth clinic operations.
• Serve as the first point of escalation for patient concerns and staff questions.
• Support and reinforce clinic policies, procedures, and standards.

Skills

Wellness coordination

Leadership

Sales aptitude

Communication skills

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinic POS systems

Job description

Job Title

Lead Office Manager (Senior Wellness Coordinator)

Location

1550 Golden Gate Plaza, Mayfield Heights, OH 44124

Salary

$20.00 – $25.00 hourly

Benefits

• Competitive pay
• Potential for multi‑clinic work
• Bonus potential
• Part‑time to full‑time opportunities across multiple clinics

Position Summary

The Senior / Lead Wellness Coordinator (WC) serves as the primary operational leader within the clinic, supporting both the doctors and Wellness Coordinators. This role bridges front‑desk execution and clinic leadership by ensuring daily operations run smoothly, standards are upheld, and performance expectations are met across all clinics.

As a Senior/Lead WC, you are a trusted leader, culture carrier, and point of escalation for patients and staff. You play a key role in supporting clinic performance, coaching Wellness Coordinators, and executing company policies while maintaining a high‑volume, patient‑centered environment. This graduated role is designed for experienced administrators ready to take on increased responsibility without full managerial authority.

Key Responsibilities

• Act as the on‑site lead during assigned shifts, ensuring smooth clinic operations
• Serve as the first point of escalation for patient concerns, staff questions, and workflow issues
• Support and reinforce clinic policies, procedures, and standards set by Corporate, PPTC, and management
• Assist other Wellness Coordinators in executing operational initiatives and clinic goals
• Mentor, guide, and support Wellness Coordinators in daily responsibilities
• Assist with onboarding and training of new Wellness Coordinators
• Model professionalism, efficiency, and customer service excellence
• Provide real‑time coaching on sales conversations, patient experience, and clinic flow
• Support daily and monthly clinic performance goals (memberships, packages, retention, and service quality)
• Monitor front‑desk execution and help correct gaps in performance
• Ensure accuracy of member accounts, POS transactions, and documentation
• Communicate trends, challenges, and opportunities to the Office Manager
• Deliver an exceptional, welcoming patient experience
• Educate patients on wellness services, memberships, and packages
• Confidently present and close membership and package sales
• Maintain strong patient relationships and retention
• Manage clinic phone calls and walk‑ins
• Complete transactions using POS software
• Maintain clinic cleanliness, organization, and brand standards
• Ensure proper execution of doctor protocols and clinic flow

Qualifications

• Proven experience as a Wellness Coordinator or similar front‑office healthcare role
• Demonstrated leadership, reliability, and accountability
• Strong sales aptitude with the ability to coach others
• Excellent communication and problem‑solving skills
• Ability to multitask in a high‑volume environment
• Professional appearance and positive demeanor
• Comfortable working weekends and evenings as required
• Ability to stand/sit for extended periods and lift up to 50 lbs
• High School Diploma or equivalent
• Proficiency with Microsoft Office and clinic POS systems

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.