Sr Lead Office Manager WC OH

Pptc Llc; Mayfield Heights (OH); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Potential

Multi-clinic opportunities

Job summary

The Joint Chiropractic seeks a Lead Wellness Coordinator to oversee daily clinic operations, mentor Wellness Coordinators, and drive patient experience and memberships.

You will coach on sales conversations, manage front-desk activity, ensure accurate POS transactions, and uphold brand standards across clinics.

Qualifications

• Experience as Wellness Coordinator or similar front-office healthcare role.
• Proven leadership, reliability, and accountability.
• Strong sales aptitude with coaching ability.
• Excellent communication and problem-solving skills.
• Ability to multitask in a high-volume environment.
• High School Diploma or equivalent.
• Proficiency with Microsoft Office and clinic POS systems.

Responsibilities

• Act as the on-site lead during assigned shifts, ensuring smooth clinic operations.
• Serve as the first point of escalation for patient concerns, staff questions, and workflow issues.
• Assist the other Wellness Coordinators in executing operational initiatives and clinic goals.
• Mentor, guide, and support Wellness Coordinators in daily responsibilities.
• Assist with onboarding and training of new Wellness Coordinators.
• Model professionalism, efficiency, and customer service excellence.
• Provide real-time coaching on sales conversations, patient experience, and clinic flow.
• Monitor front desk execution and help correct gaps in performance.
• Ensure accuracy of member accounts, POS transactions, and documentation.
• Communicate trends, challenges, and opportunities to the Office Manager.
• Deliver an exceptional, welcoming patient experience.
• Educate patients on wellness services, memberships, and packages.
• Confidently present and close membership and package sales.
• Maintain strong patient relationships and retention.
• Manage clinic phone calls and walk-ins.
• Complete transactions using POS software.
• Maintain clinic cleanliness, organization, and brand standards.
• Ensure proper execution of doctor protocols and clinic flow.

Skills

Leadership

Sales aptitude

Communication

Problem-solving

Multitasking

Professionalism

Microsoft Office

POS systems

Front-office healthcare experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinic POS systems

Job description

Lead Office Manager (Sr. Wellness Coordinator)Why Join UsAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit www.thejoint.com.Competitive PayPotential for multi - clinic workBonus PotentialPart Time to Full Time between multiple clinics available, please see website for opportunitiesPosition SummaryThe Senior / Lead Wellness Coordinator (WC) serves as the primary operational leader within the clinic, supporting both the doctors and Wellness Coordinators. This role bridges front-desk execution and clinic leadership by ensuring daily operations run smoothly, standards are upheld, and performance expectations are met across all clinics.As a Senior/Lead WC, you are a trusted leader, culture carrier, and point of escalation for patients and staff. You play a key role in supporting clinic performance, coaching Wellness Coordinators, and executing company policies while maintaining a high-volume, patient-centered environment.This position is a graduated role designed for experienced administrators ready to take on increased responsibility without full managerial authority.Key ResponsibilitiesClinic Leadership & OversightAct as the on-site lead during assigned shifts, ensuring smooth clinic operationsServe as the first point of escalation for patient concerns, staff questions, and workflow issuesSupport and reinforce clinic policies, procedures, and standards set by Corporate, PPTC, and managementAssist the other Wellness Coordinators in executing operational initiatives and clinic goalsTeam Support & CoachingMentor, guide, and support Wellness Coordinators in daily responsibilitiesAssist with onboarding and training of new Wellness CoordinatorsModel professionalism, efficiency, and customer service excellenceProvide real-time coaching on sales conversations, patient experience, and clinic flowPerformance & AccountabilitySupport daily and monthly clinic performance goals (memberships, packages, retention, and service quality)Monitor front desk execution and help correct gaps in performanceEnsure accuracy of member accounts, POS transactions, and documentationCommunicate trends, challenges, and opportunities to the Office ManagerPatient Experience & SalesDeliver an exceptional, welcoming patient experienceEducate patients on wellness services, memberships, and packagesConfidently present and close membership and package salesMaintain strong patient relationships and retentionAdministrative & Operational DutiesManage clinic phone calls and walk-insComplete transactions using POS softwareMaintain clinic cleanliness, organization, and brand standardsEnsure proper execution of doctor protocols and clinic flowThe duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Qualifications & SkillsProven experience as a Wellness Coordinator or similar front-office healthcare roleDemonstrated leadership, reliability, and accountabilityStrong sales aptitude with the ability to coach othersExcellent communication and problem-solving skillsAbility to multitask in a high-volume environmentProfessional appearance and positive demeanorComfortable working weekends and evenings as requiredAbility to stand/sit for extended periods and lift up to 50 lbsHigh School Diploma or equivalentProficiency with Microsoft Office and clinic POS systems