Wellness Grove Support Representative (Medical Receptionist)

Wellnessgrove; Canton (OH); On-site; USD 41,600 - 45,760; Full time

Benefits offered by this job

Incentive programs

2 weeks starting vacation/PTO

Bonuses & recognition

Professional development & learning

Job summary

Wellnessgrove in Canton, Ohio is seeking a qualified medical receptionist to manage client interactions and contribute to our organizational success. The role requires a minimum of 5 years experience, strong skills in Microsoft Office, and familiarity with electronic health records. Responsibilities include greeting clients, managing phone calls, and handling administrative tasks. Join us for a rewarding career in a dynamic environment focused on mental health and wellness.

Qualifications

• At least 5 years proven recent experience as a medical receptionist or related field.
• Ability to pass a typing test and potentially other tests during the interview process.

Responsibilities

• Greet clients and ascertain pertinent information.
• Answer main telephone line and route calls appropriately.
• Maintain and manage new and existing client data.
• Handle onsite and over the phone payment processing.
• Perform routine clerical tasks as time permits.

Skills

Highly motivated and driven for success

Ability to handle fast-paced environments

Acute attention to detail

Proven experience as a medical receptionist

Solide IT experience

Experience with EMR or EHR systems

Intermediate to advanced in Microsoft Office 365

Fast typing skills (40-80 wpm)

Able to be proactive

Maintain a positive attitude under pressure

Education

Bachelor's degree or higher

Tools

EMR or EHR systems

Microsoft Office 365

Job description

Wellness Grove is a mental health and wellness organization that’s here to make a difference and transform lives. We’re looking for talented and career-driven individuals to join our team. Our work environment is diverse, family and wellness oriented, fast-paced, challenging, and rewarding. If you’re looking for an opportunity for growth and development in your career, please send us your resume for consideration and review.

Reports To: Operations Manager

Multiple Shifts Available

Starting Salary: (for non-closers) $41,600/year

Starting Salary: (for closers) $45,760/year

Benefits

• Incentive Programs
• 2 Weeks Starting Vacation/PTO
• Bonuses & Recognition
• Advancement Opportunities
• Staff/Team Resources
• Professional Development & Learning
• Additional Perks

Locations (positions may be available at the following locations)

• Corporate Headquarters:
  • 4105 Holiday St NW, Suite 201, Canton OH 44718
• Counseling Facilities:
  • Canton OH
    • 4200 Munson St NW, Suite A, Canton OH 44718
    • 4522 Fulton Dr NW, Canton OH 44718
  • Hudson OH
    • 5611 Hudson Dr, Suite 400, Hudson OH 44236

Work Remotely: No

Required Experience & Expectations

• Highly motivated and driven for success
• Ability to handle tremendously fast-paced environments and multi-task (including ability to prioritize work)
• Acute attention to detail
• At least 5 years proven recent experience as a medical receptionist or related field
• Solid experience in information technology (e.g.: computers, software, and other technology related areas)
• At least 3 years recent experience in either an EMR or EHR system
• Intermediate to advanced in Microsoft Office 365 (Word, Excel, PowerPoint, etc.)
• Moderate to fast typing skills (40-80 wpm or more)
• Able to be proactive
• Able to keep cool under pressure and always maintain a positive and motivated attitude
• Ability to pass a typing test and potentially other tests during the interview process (e.g.: MS Office, etc.)

Preferred Experience & Expectations (not required)

• Experience in the mental health industry
• Experience with an electronic health records (EHR) platform
• Bachelors degree or higher

Roles & Responsibilities

• Greets clients and ascertains name and other pertinent information (e.g.: insurance card processing/verification) while also notifying appropriate clinician of client’s arrival
• Answers main telephone line, determining if caller can be helped based on need or whether they need to be routed to another staff member, as appropriate
• Accurately takes and delivers messages, while maintaining logs of all calls requiring further action
• Responsible for inventory tracking and re-ordering of office supplies
• Assists Vice President & CIO with research duties and responsibilities
• Maintains and manages new and existing client data not limited to electronic records/files and digital paperwork (some physical paperwork)
• Handles the conversion of physical paperwork into a digital format, attaching to the appropriate network folder, client file, or other
• Handles onsite and over the phone payment processing
• Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and delivering FAX messages, arranging for and maintaining logs for package pickup and delivery, photocopying and collating, etc.), as time permits
• Assures that reception area is clean and orderly
• Responsible for opening or closing the office location (if not already done)

Wellness Grove, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Applicants have rights under Federal Employment Laws.