Wellness Coordinator

Anchor Point Management Group; Mayfield Heights (OH); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Competitive Pay

Multi-clinic opportunities

Bonus potential

Job summary

The Joint Chiropractic in Mayfield Heights, OH is seeking a Wellness Clinic Coordinator to join a team focused on accessible, affordable care. You will assist patients, support doctors, and manage administrative tasks in a high-volume clinic.

Ideal candidates are friendly, reliable, and comfortable selling wellness memberships, with the ability to multitask and work flexible hours, including weekends as needed.

Qualifications

• Cheerful demeanor and professional appearance.
• Dedication to high quality service.
• Enthusiastic approach to customer service.
• Able to stand and/or sit for long periods; lift up to 50 pounds.
• Ability to work weekends/evenings as required.
• Proficient with Microsoft Office and office equipment.

Responsibilities

• Work with doctors and staff in a modern wellness clinic.
• Perform clinic administrative processes and patient support.
• Handle transactions using POS software.
• Meet daily and monthly performance goals.
• Maintain patient relationships and assist with doctor protocols.
• Resolve patient and visitor issues with appropriate staff.

Skills

Customer service

Sales

Professional appearance

Excellent communication

Versatility

Team collaboration

Multitasking

Proficient with Microsoft Office

Physical stamina

Education

High School diploma or equivalent

Tools

Point of sale software

Job description

Job Details

Job Location: 1550 Golden Gate Plaza - Mayfield Heights, OH 44124

Salary Range: $16.00 - $20.00 hourly

Why Join Us

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you.

At The Joint Chiropractic we provide world-class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.

The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit www.thejoint.com.

• Competitive Pay
• Potential for multi-clinic work
• Bonus Potential
• Part Time to Full Time between multiple clinics available, please see website for opportunities

Position Summary

Your role at The Joint Chiropractic will consist of you becoming a part of a team changing the face of chiropractic as we know it. You will be a trusted advisor and leader in your office and community helping us further our mission. We are on a mission to make routine chiropractic care more affordable and accessible in every community we serve.

You will be serving in a high-volume practice where all exams are done efficiently and effectively, allowing you to serve more, safely. This position is designed for seasoned and new doctors alike, as we create an environment where learning is constant and you have the support necessary to focus on what is important, serving every person who walks in with the desire to be on a path to wellness.

Duties and Responsibilities

• As a Wellness Clinic Coordinator with The Joint Chiropractic you will work with a team of doctors and professionals in a modern, wellness-based chiropractic clinic where positivity and relationship building are essential to being successful.
• Coordinators must be excellent multitaskers. Able to perform clinic administrative processes, patient support and education, and transaction completion using point of sale software.
• Clinic Coordinators have daily and monthly performance goals that must be met.
• Daily responsibilities focus on maintaining patient relationships, supporting doctor protocols, and resolving patient and visitor complaints directly or by channeling them to appropriate personnel for resolution.
• Strong ability to persuade, selling memberships and packages.
• Educate patients on wellness offerings and services.
• Manage clinic phone calls and walk-ins.
• Greet patients and assist patients in completing required paperwork.
• Maintain the cleanliness of the clinic and organization of workspace.
• Ensure all member accounts are current and accurate.
• Complete transactions using point of sale software.

Qualifications

• Cheerful demeanor
• Able to work weekends/evenings (as required)
• Dedication to high quality service
• Maintain a professional appearance and appropriate attire
• Enthusiastic approach to customer service
• Confident in presenting and selling service offerings
• Able to stand and/or sit for long periods of time
• Able to lift up to 50 pounds
• High School diploma or equivalent
• Able to use office equipment: computer, scanner, phone system
• Proficient with Microsoft Office

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.