Sr. Lead OBT Implementation Manager

Ladders; United States; Remote; USD 185,000 - 210,000; Full time

Benefits offered by this job

Equity for all employees

Hybrid work model

Comprehensive benefits package

Job summary

Ladders is seeking a Sr. Lead OBT Implementation Manager to own complex implementation efforts for travel management and booking solutions.

The role involves guiding multiple launches from planning through go-live, partnering with internal teams and customers to configure workflows, integrations, and training materials that scale adoption. This remote position emphasizes shaping scalable processes and playbooks for the implementation function.

Qualifications

• 7+ years in implementation, onboarding, or customer success, ideally in a TMC or travel tech environment.
• Hands-on GDS experience with Sabre, Travelport, or Amadeus; multi-GDS experience is a plus.
• Experience with online booking tools such as Concur or Deem, with a focus on profiles and policies.
• Strong written communication skills for creating guides and briefs.
• Experience managing or mentoring implementers, or building an implementation function from scratch.
• Familiarity with AI tools for documentation and scaling implementation content.

Responsibilities

• Lead end-to-end implementation projects, managing multiple launches simultaneously.
• Configure the platform for TMCs and corporate clients, including travel policies and approval flows.
• Ensure GDS readiness across major systems, handling setup and ticketing processes.
• Scope and deliver integrations with systems such as HRIS and expense management platforms.
• Conduct UAT with TMC agents, triage defects, and make go/no-go decisions.
• Develop the implementation playbook, including timelines and templates for future use.
• Train agents and travel managers, creating reusable training materials.

Skills

GDS experience

Multi-GDS experience

Leadership

Communication skills

AI tools for docs

Mentoring implementers

Travel tech knowledge

Tools

Sabre

Travelport

Amadeus

Concur/Deem

Job description

For our client, we are seeking a Sr. Lead OBT Implementation Manager to join the team of a leader in the Enterprise Technology space.

This role will own complex implementation efforts for travel management and booking solutions, guiding multiple launches from planning through go-live. You will partner closely with internal teams and external customers to configure workflows, integrations, and training materials that support successful adoption. The position also plays a key role in shaping the implementation function by building repeatable processes, templates, and playbooks that scale with the business.

Location: Remote

Compensation: $185,000 – $210,000 annually

Responsibilities

• Lead end-to-end implementation projects, managing multiple launches simultaneously
• Configure the platform for TMCs and corporate clients, including travel policies and approval flows
• Ensure GDS readiness across major systems, handling setup and ticketing processes
• Scope and deliver integrations with systems such as HRIS and expense management platforms
• Conduct UAT with TMC agents, triage defects, and make go/no-go decisions
• Develop the implementation playbook, including timelines and templates for future use
• Train agents and travel managers, creating reusable training materials
• Document client requirements and contribute to product reviews based on implementation insights

Qualifications

• 7+ years in implementation, onboarding, or customer success, ideally in a TMC or travel tech environment
• Hands‑on GDS experience with Sabre, Travelport, or Amadeus; multi‑GDS experience is a plus
• Experience with online booking tools such as Concur or Deem, with a focus on profiles and policies
• Strong written communication skills for creating guides and briefs
• Experience managing or mentoring implementers, or building an implementation function from scratch
• Familiarity with AI tools for documentation and scaling implementation content

Benefits

• Competitive base pay with equity for all employees
• Hybrid work model to support diverse work environments
• Access to a comprehensive benefits package, details available during the hiring process

Our client is an equal opportunity employer.