Sr. Lead OBT Implementation Manager

OpenKrill; United States; Hybrid; USD 185,000 - 210,000; Full time

Benefits offered by this job

Competitive base pay

Equity for all employees

Hybrid-hub work model

Job summary

Engine seeks a Senior Lead OBT Implementation Manager to own the path from signed agreement to live, booking TMC. You’ll set up agencies on Engine, configure corporate accounts, train agents, and manage multi‑activation timelines.

You’ll define how Engine implements TMCs and create the standard for future hires. You’ll lead end‑to‑end setups across Sabre/Travelport/Amadeus, manage direct bill and Flex options, and drive adoption of AI tools to document and scale implementation content.

Qualifications

• 7+ years in implementation, onboarding, or customer success.
• Hands‑on GDS experience in Sabre, Travelport, or Amadeus.
• Hands‑on experience administering or supporting an online booking tool: profiles, policies, approvals, billing setup.
• Strong written communication: turn setup calls into reusable guides.
• Managed or mentored implementers or built an implementation function.
• Comfort using AI tools to document, diagnose, and scale implementation content.

Responsibilities

• Lead TMC implementations end to end: kickoff, discovery, plan, go-live, 30-day stabilization; run multiple launches in parallel.
• Configure platform for each TMC and corporate clients: policies, approvals, profiles, rates, and permitions.
• Own GDS readiness across Sabre, Travelport, and Amadeus: setup, queue, sync, ticketing, handoff.
• Scope and deliver integrations: SSO, HRIS feeds, expense systems, reporting, and commissioning.
• Run UAT with TMC agents and admins; triage defects with Product/Engineering; decide go/no-go.
• Build the implementation playbook: timelines, templates, scripts, migration runbooks.
• Train agents/admins/travel managers; create collateral they can reuse.
• Feed roadmap with requirements/gaps; influence product reviews.
• Support Sales on pre-sale technical discovery and scoping for enterprise TMCs.

Skills

Project management

GDS experience

Online booking tools

Technical writing

Mentoring

AI-assisted documentation

Tools

Sabre

Travelport

Amadeus

Concur

Deem

Spotnana

Job description

About Engine

Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.

That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026).

We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.

Come outpace the ordinary and build the future of travel with us.

Join Our Journey at EngineAt Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel easier to manage and better to experience.

Engine is bringing its platform to the corporate-travel channel: travel management companies (TMCs) sign on, bring their corporate accounts, and book flights, hotels, and cars on Engine, direct bill, and Flex built in. Every TMC we sign, and every corporate account behind it, has to be configured, trained, and taken through its first booking before any of that value shows up. That work is this job.

Your Mission

As Senior Lead OBT Implementation Manager, you'll own the path from signed agreement to live, booking TMC. You'll stand each agency up on Engine (GDS credentials, agency profile, queues, agent access), configure their corporate accounts (travelers, departments, travel policies, direct bill, Flex, custom fields, rewards), train their agents, and hold the timeline across several activations at once. You'll be our first dedicated implementer, which means you define how Engine implements TMCs: you build the playbook while you run it, set the standard for the implementers who follow you, and make sure the twentieth TMC goes live in a fraction of the time the second one did.

What You’ll Do

• Lead TMC implementations end to end: kickoff, discovery and scoping, project plan, risk log, go-live, and 30-day stabilization. Run several launches in parallel.
• Configure the platform for each TMC and its corporate clients: travel policy, approval flows, traveler profiles, display and content rules, Engine-only rates alongside TMC-negotiated rate programs, and chain rate-access approvals.
• Own GDS readiness across Sabre, Travelport, and Amadeus: pseudo-city and agency setup, PNR structure, queue placement, profile sync, ticketing and mid-office handoff.
• Scope and deliver integrations: SSO, HRIS profile feeds, expense systems, duty of care, reporting and BI, commission tracking.
• Run UAT with TMC agents and corporate admins; triage defects with Product and Engineering; make the go/no-go call.
• Build the implementation playbook: standard timelines, configuration templates, UAT scripts, and migration runbooks for corporates moving from legacy OBTs or from Engine.com self-serve onto Engine OBT+.
• Train agents, admins, and travel managers; produce written and video collateral they can reuse.
• Feed the roadmap: document TMC requirements and gaps, and carry the implementation lens into product reviews.
• Support Sales on pre-sale technical discovery, RFPs, and implementation scoping for enterprise TMCs.

What You'll Bring to Engine

• 7+ years in implementation, onboarding, or customer success, including time at a TMC or a travel technology company, and at least one role where you built the process rather than ran someone else's.
• Hands‑on GDS experience in at least one of Sabre, Travelport, or Amadeus. Multi‑GDS is a strong plus.
• Hands‑on experience administering or supporting an online booking tool (Concur, Deem, Spotnana, or similar): profiles, policies, approvals, payment and billing setup.
• Strong written communication: you can turn a setup call into a reusable guide and a customer problem into a clear brief for Product.
• You’ve managed or mentored other implementers, or built an implementation function from the first hire.
• Comfort using AI tools to document, diagnose, and scale implementation content without sacrificing accuracy or depth.

Bonus points

• You've worked inside a TMC and know the account‑manager and agent workflows from the inside.
• Experience with direct bill, central billing, or corporate card setup in a travel program.
• Background in meetings and events or group travel.

OTE Compensation

Total OTE Range (Base Salary + Variable)$185,000-$210,000 USD

The Engine Edge: Perks & Compensation

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.
• Benefits: Check out our full list at engine.com/culture
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more