Sr IT Systems Administrator – Onsite SF & Multi-Site IT Ops

Remote; San Francisco (CA); Presencial; USD 115.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness benefits

Paid parental, medical and family care

401(k) or RRSP options

Generous PTO

Daily meals when in office

Descripción de la vacante

Waabi in San Francisco is seeking a Sr IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our San Francisco, CA site while helping scale IT operations across all Waabi locations. This is a high-ownership, onsite role focused on ensuring employees have reliable, secure, and efficient technology experiences.

You will support day-to-day IT operations, manage endpoint and identity systems, troubleshoot complex technical issues, and partner

Formación

• 5+ years in IT systems administration or IT operations.
• Experience supporting Windows and macOS in a business setting.
• Familiarity with endpoint management tools and security practices.
• Ability to document processes clearly and communicate with customers.

Responsabilidades

• Provide onsite technical support for San Francisco employees, handling hardware, software, networking, and access issues.
• Serve as an IT partner for local teams with timely troubleshooting and solutions.
• Support remote users and collaborate with IT teammates at other Waabi locations.
• Participate in after-hours on-call rotation and incident management.
• Manage incidents via Jira Service Management with clear status updates.
• Create and maintain technical documentation and SOPs.

Conocimientos

Customer service

Troubleshooting

Documentation

Prioritization

Communication

Herramientas

Microsoft Intune

JumpCloud

Jamf

Google Workspace

Okta

SAML/SCIM

Descripción del empleo

Waabi in San Francisco is seeking a Sr IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our San Francisco, CA site while helping scale IT operations across all Waabi locations. This is a high-ownership, onsite role focused on ensuring employees have reliable, secure, and efficient technology experiences.

You will support day-to-day IT operations, manage endpoint and identity systems, troubleshoot complex technical issues, and partner