Senior Onsite IT Technician - White-Glove Leader

ABACUS; San Francisco (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Job summary

ABACUS is seeking a Senior Technician, Site Services in San Francisco to provide expert onsite IT support across MSP client environments. You will mentor field technicians, conduct ride-alongs, and drive improvements to deliver a white-glove client experience.

The role emphasizes governance of ticketing, time-tracking fidelity, and upskilling the team. This senior position requires strong hands-on troubleshooting across hardware, networking, and SaaS contexts (M365, Entra ID, Mimecast).

Qualifications

• Deep hands-on expertise in troubleshooting workspace hardware, local networking, and workstation environments.
• Ability to mentor field technicians and coach for professional improvement.
• Strong communication to elevate customer experience during high-friction outages.

Responsibilities

• Deliver high-level onsite technical support across diverse client offices and environments.
• Act as primary escalation point for complex hardware, network, and environmental incidents.
• Maintain premium service with clear expectations and minimal business disruption.
• Audit and enforce workplace standards for cleanliness, cable management, and labeling.

Skills

Advanced Onsite Diagnostics

Field Leadership Coaching

White-Glove Communication

Process & Workflow Engineering

Job description

ABACUS is seeking a Senior Technician, Site Services in San Francisco to provide expert onsite IT support across MSP client environments. You will mentor field technicians, conduct ride-alongs, and drive improvements to deliver a white-glove client experience.

The role emphasizes governance of ticketing, time-tracking fidelity, and upskilling the team. This senior position requires strong hands-on troubleshooting across hardware, networking, and SaaS contexts (M365, Entra ID, Mimecast).