Sr. IT Support Engineer

swoogo; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

swoogo is seeking a senior IT support professional to own end-to-end IT operations across a modern SaaS stack. The role focuses on building AI-assisted workflows that resolve common requests automatically while ensuring human judgment remains at critical decisions.

Responsibilities include managing Google Workspace, Okta, 1Password, and Slack, automating onboarding/offboarding, and partnering with Security on access reviews. Strong automation sense and communication skills are essential.

Qualifications

• 5+ years in IT support or systems roles with real ownership of the toolset.
• Hands-on admin of Google Workspace, Okta, 1Password, and Slack.
• Experience with MDM platforms such as Jamf and/or Intune for Mac and Windows fleets.
• Track record of building automation or self-serve tooling that improves the employee IT experience.
• Judgment to know when automation is the right answer and when a person needs a person.
• Strong writing and communication skills that keep automated interactions feeling personal.

Responsibilities

• Own IT support across Google Workspace, Okta, 1Password, and Slack, including provisioning, deprovisioning, access reviews, and MFA/SSO troubleshooting
• Build and maintain AI-assisted support workflows with intelligent triage, routing, and self-serve flows
• Administer an AI tooling stack company-wide, including seat provisioning, connector troubleshooting, and usage monitoring
• Manage Mac and Windows endpoints via Jamf and Intune, covering patching, security baselines, and hardware lifecycle
• Administer Google Groups, distro lists, and email hygiene, acting as a first line of defense on phishing reports
• Automate onboarding and offboarding so new hires are productive on day one and departures are fully deprovisioned
• Partner with Security and Compliance on access reviews and basic incident triage

Skills

IT support experience

Automation

Communication

Ambiguity handling

Tools

Google Workspace

Okta

1Password

Slack

Jamf

Intune

Job description

Role overview

This senior IT support role owns end-to-end IT operations across a modern SaaS stack while building AI-assisted workflows that resolve common requests automatically. It blends hands-on systems administration, automation engineering, and empathetic employee support, with a clear expectation that fast automation never replaces human judgment where it matters.

Responsibilities

• Own IT support across Google Workspace, Okta, 1Password, and Slack, including provisioning, deprovisioning, access reviews, and MFA/SSO troubleshooting
• Build and maintain AI-assisted support workflows with intelligent triage, routing, and self-serve flows
• Administer an AI tooling stack company-wide, including seat provisioning, connector troubleshooting, and usage monitoring
• Manage Mac and Windows endpoints via Jamf and Intune, covering patching, security baselines, and hardware lifecycle
• Administer Google Groups, distro lists, and email hygiene, acting as a first line of defense on phishing reports
• Automate onboarding and offboarding so new hires are productive on day one and departures are fully deprovisioned
• Partner with Security and Compliance on access reviews and basic incident triage

Requirements

• 5+ years in IT support or systems roles with real ownership of the toolset, not just ticket-closing
• Deep hands-on experience administering Google Workspace, Okta, 1Password, and Slack
• Experience with MDM platforms such as Jamf and/or Intune for Mac and Windows fleets
• A track record of building automation or self-serve tooling that improves the employee IT experience
• Judgment to know when automation is the right answer and when a person needs a person
• Strong writing and communication skills that keep automated interactions feeling personal
• Comfort owning ambiguous, cross-functional problems with minimal hand-holding

Nice to have

• Software development experience (scripting, internal tools, or full-stack apps)
• Hands-on work with agentic AI workflows and MCP servers
• Compliance-adjacent experience (SOC 2, ISO 27001, or similar) and comfort with platforms like Vanta

Benefits and work setup

The team emphasizes a culture free from discrimination and harassment, with strict compliance with applicable employment laws. Further perks and benefits are described in the company's internal documentation.