Sr. IT Implementation Analyst

WestRock Company; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Smurfit WestRock Company is seeking an IT Implementation Analyst to join the Consumer NA IT team and help deploy the ePS Packaging Suite (Radius) as part of an ERP modernization program. You will act as a trusted partner, advising on the future state technology landscape, and drive successful system implementations across discovery, design, training, testing, cutover and hypercare.

The role requires 3+ years in systems implementation or change management in an operational setting, knowledge of

Qualifications

• 3+ years implementing systems or managing change in an operational environment.
• Desirable knowledge of packaging processes and workflows.
• Strong written and verbal communication for technical and non-technical audiences.

Responsibilities

• Provide expert knowledge on ePS Packaging Suite modules and ERP template.
• Lead discovery, design, testing, training, cutover, and hypercare activities.
• Collaborate on data cleansing and migration with Data Analysts.
• Support change management and technology adoption across plants.
• Monitor post-implementation performance and drive continuous improvement.

Skills

Systems implementation experience

Change management

Communication skills

Leadership

Travel availability

Tools

ePS Packaging suite/Radius

Job description

Smurfit Westrock (NYSE: SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward.

Our technology organization is transforming how we work at Smurfit Westrock. We align with our businesses to deliver innovative solutions that:

• Address specific business challenges, integrate processes, and create great experiences.
• Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age.
• Imagine how technology can advance the way we work by using disruptive technology.

We are looking for forward-thinking technologists who can accelerate our focus areas, such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

The Opportunity

Smurfit WestRock has embarked on an ERP Modernization project for its NA Consumer division. It will be a multi-year program aligned to goals to become the world’s best paper and packaging company. The IT Implementation Analyst is a part of our Consumer NA IT team responsible for deploying the ePS Packaging Suite software and associated programs needed to run production facilities.

This role will serve as a trusted partner, advisor and thought leader on the future state technology landscape (ERP and legacy systems environment), and systems implementation.

This position will be part of the Implementation team responsible for successful implementation of new systems and processes associated with the ERP modernization.

Location and/or Business/Division Details (if applicable)

Title: IT Implementation Analyst -

How you will impact Smurfit WestRock

• Provide expert knowledge for modules of the ePS Packaging Suite (Radius) and associated valueadded products forming the ERP standard template.
• Perform detailed discovery activity in coordination with implementation teams to support the rapid rollout.
• Document detailed requirements, identify and develop solutions, test, and document the solutions, and provide clear guidance on plant requirements to the implementation teams.
• Proactively identify opportunities within current and upcoming technologies / software released to enhance the user experience, process efficiency, and develop the application stack.
• Deliver system implementation activities across discovery, system walkthrough, design, training, testing, cutover, and hypercare phases, ensuring alignment with business goals and timelines.
• Collaborate on data cleansing and migration efforts, working closely with Data Analysts.
• Evaluate and document system enhancement requests, partnering with stakeholders to assess fit within the standard model and recommend best practices.
• Support change management and technology adoption, providing coaching and guidance.
• Monitor post-implementation performance, troubleshoot issues, and drive continuous improvement.

What you need to succeed

• 3+ years of implementing systems or experience in process change management in an operational environment.
• Working knowledge of systems and processes of packing industry is desirable.
• Strong knowledge of ePS Packaging suite/Radius is preferred.
• Strong written, verbal communication, and presentation skills for both technical and non-technical audiences.
• Effective leader of change.
• Must be able to travel up to 50% as required.

What we offer

• Corporate culture based on integrity, respect, accountability and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.