Sr. IT Analyst - ServiceNow

Veritas Search Group; Los Angeles (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Veritas Search Group seeks an experienced Senior IT Analyst to support and optimize enterprise ServiceNow deployments, focusing on ITSM. You will develop catalog items, automate workflows, and ensure smooth production operations in a hybrid Los Angeles environment.

The role requires strong ServiceNow expertise, JavaScript, UI policies/actions, and collaboration with business stakeholders to drive performance, upgrades, SAM and IRM/GRC tasks as needed.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 6+ years of information technology experience.
• 3–4+ years hands-on ServiceNow experience.
• Strong experience supporting ServiceNow ITSM.
• Experience with ServiceNow workflows, JavaScript, UI Policies, UI Actions, business rules, reporting, and production support.
• Experience with SAM, Asset Management, and/or IRM/GRC is highly desirable.
• Strong analytical, troubleshooting, documentation, and communication skills.

Responsibilities

• Develop and maintain ServiceNow Service Catalog items and workflows using Flow Designer and workflow logic.
• Write and modify JavaScript to support ServiceNow development, configuration, and automation.
• Configure and maintain UI Policies, UI Actions, forms, business rules, reports, and dashboards.
• Troubleshoot and resolve ServiceNow production support requests, system issues, and enhancement needs.
• Analyze business and technical requirements and recommend appropriate ServiceNow solutions.
• Support application upgrades, testing, documentation, and ongoing system improvements.
• Assist with SAM, Asset Management, and IRM/GRC functionality as needed.
• Partner with business and technical stakeholders to support system performance and operational needs.

Skills

IT experience

ServiceNow

ITSM

JavaScript

Workflow automation

UI Policies

UI Actions

Business Rules

Reporting

Production Support

Education

Bachelor's degree in Information Technology/Computer Science

Tools

Flow Designer

Job description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is hybrid in Los Angeles, CA.

We are seeking an experienced Senior IT Analyst to support and enhance enterprise ServiceNow applications, with a primary focus on IT Service Management (ITSM). This role will provide technical and functional support for existing ServiceNow environments while assisting with Software Asset Management (SAM) and Integrated Risk Management (IRM/GRC) modules as needed.

Responsibilities:

• Develop and maintain ServiceNow Service Catalog items and workflows using Flow Designer and workflow logic.
• Write and modify JavaScript to support ServiceNow development, configuration, and automation.
• Configure and maintain UI Policies, UI Actions, forms, business rules, reports, and dashboards.
• Troubleshoot and resolve ServiceNow production support requests, system issues, and enhancement needs.
• Analyze business and technical requirements and recommend appropriate ServiceNow solutions.
• Support application upgrades, testing, documentation, and ongoing system improvements.
• Assist with Software Asset Management (SAM), Asset Management, and Integrated Risk Management (IRM/GRC) functionality as needed.
• Partner with business and technical stakeholders to support system performance and operational needs.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 6+ years of relevant information technology experience.
• 3-4+ years of hands-on ServiceNow experience required.
• Strong experience supporting ServiceNow ITSM.
• Experience with ServiceNow workflows, JavaScript, UI Policies, UI Actions, business rules, reporting, and production support.
• Experience with SAM, Asset Management, and/or IRM/GRC is highly desirable.
• Strong analytical, troubleshooting, documentation, and communication skills.