ServiceNow ITSM Senior Developer at Cincinnati, OH, / San Francisco, CA

VOLTO Consulting; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

The ideal candidate has extensive experience in developing ITSM modules, strong analytical abilities, and must be a ServiceNow Certified Systems Administrator. The role offers the opportunity to work remotely from California.

Qualifications

• Experience as a ServiceNow ITSM Developer implementing Incident Management and Change Management.
• Knowledge of unit testing and system integration testing.
• Must have solid understanding of ITSM and ITOM processes.

Responsibilities

• Develop custom applications using ServiceNow.
• Create request forms and enhance the UI.
• Implement backend scripting and custom widgets.

Skills

ServiceNow ITSM Developer skills

JavaScript

Agile/Scrum methodology

Effective communication

Analytical problem-solving

Education

ServiceNow Certified Systems Administrator

Tools

SQL

HTML/CSS

Web Services

Job description

ServiceNow ITSM Senior Developer

Location: Cincinnati, OH / San Francisco, CA

Duration: 6 months

Technical Competency

• Experience as a ServiceNow ITSM Developer implementing Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Mobile App, Vertical Agent.
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans.
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing or client-specific testing.
• Experience developing ServiceNow solutions using JavaScript, Jelly, one or more web services, XML, HTML and CSS.
• Familiarity with SQL query creation and LDAP query for connecting to Oracle, MySQL databases and AD.
• Experience creating repeatable processes for design, development, test, staging, production environments with high availability.
• Must be ServiceNow Certified Systems Administrator.
• Should possess knowledge in Agile/Scrum methodology.
• Basic knowledge of ITIL/industry standards.
• Knowledge of SDLC.

Behavioral Competency

• Effective communication skills with both non-technical and technical audiences.
• Excellent interpersonal skills, collaboration, participation in planning meetings and retrospectives.
• Self-motivated, adaptable, resilient, willing to learn new skills.

Roles & Responsibilities

• Experience with Service Catalog module and creating custom applications.
• Experience creating request forms, developing integration with external systems, implementing security (including ACLs), and enhancing the UI.
• Implement moderate to complex custom widgets and backend scripting.
• Strong knowledge of ServiceNow platform architecture, modules and functionalities.
• Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, ACLs, complex workflows and solution migration.
• Experience in developing integrations using APIs, web services, data imports/exports.
• Workflows, SLAs, Import Sets and Update Sets experience.
• Creating Record Producers and Catalogue Items using Variables, Variable Sets.
• Schedule jobs, events and triggers to manage business needs.
• Creating transform maps and Import Sets for bulk data uploads.
• Solid understanding of ITSM and ITOM processes.
• Experience in ServiceNow custom development.
• Sound knowledge of CS fundamentals, data structures, algorithms, OS concepts, excellent analytical, methodical problem-solving, troubleshooting skills.
• Ability to meet objectives, goals, deadlines with minimal supervision.
• Strong analytical and problem-solving skills, translate business requirements into technical solutions.
• Excellent communication and collaboration skills, teamwork.
• ServiceNow certifications such as CAD or CSA preferred.