Senior Systems Analyst – ServiceNow & Enterprise Applications

Blackstone Talent Group; Los Angeles (CA); Hybrid; USD 117,000 - 165,000; Part time

Job summary

Blackstone Talent Group seeks a Senior Systems Analyst to own the ServiceNow platform and adjacent enterprise applications such as Smartsheet and SharePoint. This hands-on leader will drive platform strategy, configurations, upgrades, and mentor junior staff in a hybrid or remote Los Angeles area role.

You will collaborate with executives, design ITSM processes, and lead integrations with M365/IAM. The team emphasizes governance, SOX controls, and scalable solutions while enabling growth.

Qualifications

• 9+ years administering/serviceNow configuration experience.
• ServiceNow CSA required; CIS certifications preferred.
• Experience as a systems analyst on another platform (SharePoint/Smartsheet/Power Platform/Salesforce).
• Strong ITIL knowledge and hands-on process design experience.
• Experience in governance/compliance environments (SOX, ITGC, audit controls).
• Ability to work independently with executives and translate business needs into scalable solutions.

Responsibilities

• Own end-to-end configuration, administration, and improvement of ServiceNow (ITSM) plus modules.
• Lead design and governance of core ITSM processes (Incident, Problem, Change, Request).
• Manage platform upgrades, release testing, and vendor engagements.
• Build advanced reporting, dashboards, and SLA/KPI metrics for IT leadership.
• Serve as systems analyst for additional platforms (Smartsheet, SharePoint, Power Automate).
• Lead integrations between ServiceNow and enterprise systems (M365, IAM, HRIS).
• Ensure platforms meet audit, compliance, and ITGC/SOX controls.
• Evaluate new tools and platform capabilities and make adoption recommendations.
• Own documentation standards and end-user training materials.

Skills

ServiceNow administration

ServiceNow CSA

CIS certifications

SharePoint

Smartsheet

Power Automate

ITIL

SOX/ITGC

independent stakeholder management

Tools

Power Automate

SharePoint

Smartsheet

Job description

Senior Systems Analyst – ServiceNow & Enterprise Applications

Location: Los Angels, CA (hybrid or remote)

Type: 6-month contract OR contract to hire

USC, Green Card, TN Visa, H4, are acceptable visas

NO C2C

Position Summary

The Senior Systems Analyst is the technical and functional owner of the organization's ServiceNow platform, with additional responsibility for analyzing, configuring, and supporting other enterprise applications such as Smartsheet and SharePoint. This role leads platform strategy and complex configuration work, mentors junior team members, and serves as the primary escalation point for platform issues across the supported application portfolio.

Note: Need a hands on person who is not one dimensional and can eventually build a team but this person will be the team for now.

Key Responsibilities

• Own end-to-end configuration, administration, and continuous improvement of ServiceNow (ITSM, plus additional modules as applicable), including workflows, business rules, ACLs, notifications, and CMDB/Asset Management
• Lead the design and governance of core ITSM processes (Incident, Problem, Change, Request)
• Manage platform upgrades, release testing, and vendor/implementation partner engagements
• Build advanced reporting, dashboards, and SLA/KPI metrics for IT leadership
• Serve as systems analyst for additional platforms (Smartsheet, SharePoint, Power Automate, etc.) - gathering requirements, designing solutions, and maintaining configurations
• Lead integration efforts between ServiceNow and other enterprise systems (M365, IAM/identity platforms, HRIS)
• Ensure all supported platforms meet audit, compliance, and ITGC/SOX control requirements
• Evaluate new tools and platform capabilities; make adoption recommendations to leadership
• Own documentation standards and end-user training materials across supported platforms

Required Qualifications

• 9+ years administering/configuring ServiceNow, including complex workflow and integration work
• ServiceNow CSA required; CIS certification(s) (CIS-ITSM, CIS-CSM, etc.) strongly preferred
• Proven experience as a systems analyst on at least one additional platform (SharePoint, Smartsheet, Power Platform, Salesforce, or similar)
• Strong ITIL knowledge and hands-on process design experience
• Experience in a governance/compliance-driven environment (SOX, ITGC, audit controls)
• Ability to work independently with executive stakeholders and translate ambiguous business needs into scalable system solutions